Optics and Photonics- Product Support Engineer

OPTICS AND PHOTONICS - PRODUCT SUPPORT ENGINEERLocation- Bangalore,IndiaCompany DescriptionEdmund Optics (EO) is a leading manufacturer and distributor of optics, imaging, and photonicstechnology. EO's state of the art manufacturing capabilities combined with its global distributionnetwork has earned it the position of the world's largest supplier of off-the-shelf opticalcomponents. Supporting the R&D, electronics, semiconductor, pharmaceutical, biomedical, andmilitary markets around the globe; EO products are used in a variety of applications ranging fromDNA sequencing to retinal eye scanning to high-speed factory automation.Edmund Optics India was set up in May 2019 and is responsible for sales, marketing,distribution, and application support for a wide product range throughout India. India is one of themain growth markets for Edmund Optics globally, leading to a rapidly expanding and developinglocal team.Role Description Product support engineers at Edmund Optics (EO) are responsible for providing pre-salesand post-sales technical support to customers utilizing optical components in a variety ofapplication spaces (e.g. life sciences, biomedical, industrial inspection, semiconductor, R&Detc.) Assist customers via phone, chat, and email with product selection and integration for theirapplication Field custom optics requests and vet based on Edmund Optics’ manufacturing capabilities Provide pre-sales support in the form of quotes, pricing, and availability Provide post-sales support in the form of troubleshooting and RMA creation Collaborate with other departments within Edmund Optics to improve technical expertiseand expand knowledge Partake in projects designed to streamline internal processes and improve the customerexperience Participate in local tradeshows to meet new customers. Actively participate in regular trainings given by third-party suppliers and Edmund Opticsinternal subject matter experts, stay up to date with emerging technology, new products,and applications. Comply with federal, state, and company policies, procedures, and regulationsQualificationsTo perform this position successfully, an individual must be able to perform each essentialfunction satisfactorily. The requirements listed below represent the knowledge, skilland/or ability required.Required Skills & Abilities: Basic knowledge and technical aptitude in optics, photonics and related fields Proficiency in key engineering/physics/optics/photonics concepts Basic customer service skills and phone etiquette Professional demeanour, proficient in active listening and effective communication Capable of critical thinking, deductive reasoning, and problem-solving Ability to review, edit, and draft technical documents such as specification sheets,application notes, etc. Knowledge of Optical software such as Zemax and Tracepro preferred. Ability to work independently and as part of a team. Available to work in shifts overweekends. Capable of multi-tasking and tolerating a high level of stress Requires minimal supervision and direction Assist in a variety of side tasks (e.g. technical content creation, data clean-up, updatingproduct documentation, etc.) to better support EO customers and colleagues. Strong work ethicEducation/Experience: Minimum: Associates degree or Bachelor’s degree in Optics, Photonics, Physics, or relatedfield. Preferred: Master’s degree in Optics, Photonics, Optoelectronics, Physics, or related field.one to two year experince in relevant fieldBenefits:Edmund Optics provides extensive training programs and internal development opportunities aswell as a range of employee benefits including employee provident fund, personal medicalinsurance, and flex benefits. The overall employment package is highly competitive with the aimof attracting the best talent available.DisclosureEdmund Optics shall, in its discretion, modify or adjust the position to meet the company’schanging needs. This job description is not a contract and may be adjusted as deemedappropriate in the employer’s sole discretion.