Technical Training Specialist
6 days ago
RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. We're currently looking for a Technical Support Enablement Specialist. The Technical Support Enablement Specialist will partner with customer care leadership and identify enablement needs around Customer Care, networking, technical, and product needs according to set training standards and measure and report on the impacts of the enablement to the business. To succeed in this role you must have experience in: Develop and deliver customized customer care enablement around Technical Skills, Customer communications and Support Soft skills, and Product updates for RingCentral Customer Support organization, incorporating the different technologies RingCentral is using such as cloud-based PBX solutions, telecommunications, IP networking protocols, VoIP technology, server application environments, networking hardware, and call routing technologies. In conjunction with management, identify and assess training needs based on current agent level performance and Customer Care management performance, and through formal analysis (QA results, surveys, focus groups, data analysis) and interaction. Recommend Customer Care technical training solutions to address gaps in agent performance. Design and create instructional materials and job aids for training initiatives. Deliver program-specific learning solutions in a manner that both engages the learners and produces the desired outcomes while using various learning methodologies (Instructor Led, Computer-based Learning, one-on-one coaching, web conferencing, etc.). Facilitate learning by creating a positive learning climate, establishing credibility as an instructor, using effective presentation and facilitation skills, adapting facilitation style and curriculum to learner needs, providing constructive feedback, managing time and group dynamics, encouraging participation, and building learner motivation. Ensure quality of Customer Care groups' training programs through continuous, timely, and accurate monitoring and reporting of attendance at training, results of individual training programs, and overall effectiveness of training. Use program/project management skills to manage Customer Care enablement programs, related deliverables, and resources against deadlines. At least 5 years of experience enabling technical support representatives At least 5 years of experience designing and developing instructional /enablement materials and job aids. At least 3 years of experience working with telecommunications, customer service, networking, and/or VoIP technology At least 5 years of experience facilitating live or remote training Experience diagnosing hardware and network issues and implementing solutions Preferably obtain CCNA or other Networking Certifications such as Comptia and Juniper Preferably obtain Contact center experience.
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Technical Support Training Specialist
6 days ago
Bangalore, India RingCentral Full timeSay hello to possibilities. It’s not every day that you consider starting a new career. We’re happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to...
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Technical Support Training Specialist
3 days ago
Bangalore, India RingCentral Full timeSay hello to possibilities. It's not every day that you consider starting a new career. We're happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect...
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Technical Support Training Specialist
5 days ago
bangalore, India RingCentral Full timeSay hello to possibilities.It’s not every day that you consider starting a new career. We’re happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to...
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▷ (Urgent) Training Specialist
1 week ago
Bangalore, India Amazon Full timeTraining Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies...
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Training Resourcing
2 weeks ago
bangalore, India Dexler Information Solutions Pvt. Ltd. Full timeAs a Training Resourcing & Delivery Specialist, you will be responsible for managing the end-to-end training delivery lifecycle, from handling trainer sourcing requests and scheduling to managing billing, negotiations, and profitability. You will play a central role in expanding Dexler’s trainer base globally, ensuring high-quality delivery across SAP...
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Technical Specialist
2 weeks ago
bangalore, India Mastek Full timeSENIOR COLLIBRA SPECIALIST We are looking for a seasoned Collibra expert to lead the technical ownership and evolution of our Collibra Data Intelligence Platform. This is a hands-on, product-specialist role requiring deep expertise in Collibra’s architecture, configuration, and integration capabilities. The ideal candidate will be responsible for managing...
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Training Specialist
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDescription Training Specialist At Amazon our mission is to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical Overall responsibility include boosting the competencies of our...
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Bangalore, Karnataka, India RingCentral Full timeSay hello to possibilities It s not every day that you consider starting a new career We re happy that someone as talented as you is considering this role RingCentral is a 2 billion global leader in cloud-based communications and collaboration software We are fundamentally changing the nature of human interaction giving people the freedom to connect...
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Training Resourcing
2 weeks ago
bangalore, India Dexler Information Solutions Pvt. Ltd. Full timeAs a Training Resourcing & Delivery Specialist, you will be responsible for managing the end-to-end training delivery lifecycle, from handling trainer sourcing requests and scheduling to managing billing, negotiations, and profitability. You will play a central role in expanding Dexler’s trainer base globally, ensuring high-quality delivery across SAP...
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Technical Sales Specialist
2 weeks ago
bangalore, India VE Quality Instrumentation Pvt. Ltd. Full timeCompany Description We suggest you enter details here. Role Description This is a full-time remote role for a Technical Sales Specialist. The Technical Sales Specialist will be responsible for identifying and developing new business opportunities, managing customer relationships, and providing technical support to clients. Daily tasks include conducting...
