Manager/ Senior Manager

Role Overview: This role will be instrumental in ensuring our academic institution’s IT infrastructure is secure, scalable, cost-effective, and aligned with our mission to support education and research excellence. The ideal candidate will bring deep technical expertise in cloud platforms, infrastructure automation, and CI/CD practices, with a growing focus on enabling AI/ML workloads in production environments. They will also possess strong skills in vendor and budget management, along with a clear commitment to operational excellence and service delivery in a complex, mission-driven environment.

Principal Accountabilities & Responsibilities

• Design, deploy, and manage secure, scalable cloud infrastructure (primarily AWS; GCP

exposure is a plus).

• Oversee core IT infrastructure, including networking, server provisioning, storage, and backup

solutions.

• Ensure adherence to institutional compliance standards and security best practices; conduct root

cause analysis for infrastructure incidents.

• Administer and optimize containerized environments using Docker and Kubernetes (EKS

preferred)

• Design and implement automated backup and disaster recovery strategies across cloud and on-

premise environments, ensuring data resilience and compliance with RTO/RPO objectives.

• Lead response to downtime events, developing proactive strategies to minimize system outages,

optimize recovery time, and maintain high availability across critical services.

• Monitor and analyse cloud workloads to ensure high performance and cost efficiency.

• Manage cloud infrastructure budgets and pricing strategies, ensuring optimal resource allocation

and cost control.

• Additionally, expertise in SRE and security may be essential.

• Serve as the single point of contact (SPOC) for vendor and license management (e.g., Zoom,

Microsoft 365). Guide and mentor juniors in the team.

• Lead digital transformation initiatives to modernize IT infrastructure in alignment with

academic and operational goals.

Skill and Ability Requirements

• Minimum 5+ years of progressively responsible experience in cloud infrastructure and

operations.

• Strong proficiency in Amazon Web Services (AWS), including EC2, S3, IAM, CloudWatch,

and Lambda.

• In-depth understanding of networking concepts such as VPC, DNS, Load Balancing, and

VPN.

• Expertise in containerization with Docker and orchestration using Kubernetes (EKS

preferred).

• Experience with cloud security tools, including AWS Security Hub and CloudTrail.

• Hands-on experience with monitoring tools, such as Prometheus, Grafana, and Datadog.

• Strong experience in cloud cost optimization, pricing analysis, and budget management

• Proficiency with CI/CD tools and pipelines (e.g., Jenkins, GitHub Actions).

• Experience integrating CI/CD for infrastructure-as-code (IaC) and AI/ML workflows.

• Experience deploying AI models and solutions in cloud environments (e.g., AWS SageMaker,

Azure ML, GCP Vertex AI).

• Proven experience in Linux system administration and shell scripting.

• Demonstrated ability to manage vendor relationships and license agreements (Zoom,

Microsoft 365).

• Familiarity with Google Cloud Platform (GCP) is a plus.

• Excellent problem-solving skills and the ability to lead incident response and root cause

analysis.

Qualification & Experience

• Bachelor’s degree/Master’s degree in Computer Science, Information Technology, or a related

field.

• AWS certifications are highly desirable.

• Minimum 5+ years of progressively responsible experience in cloud infrastructure and

operations.