Jewellery store manager

3 weeks ago

Bangalore, India New Grown Diamond | Manufacturer Of Diamond Full time

Experience Required : Minimum 10 years in the diamond jewelry industry Job Summary : We are seeking an experienced and dedicated Store Manager to lead our diamond jewelry showroom at Mantri Mall, Bangalore. The ideal candidate will have a strong background in luxury jewelry sales, a deep understanding of diamonds, and proven leadership skills. This role requires excellent customer service, operational efficiency, and a passion for jewelry. Key Responsibilities : Sales and Customer Service : Provide exceptional customer service, ensuring a personalized and luxurious shopping experience. Lead sales efforts by understanding client needs, demonstrating jewelry knowledge, and fostering long-term client relationships. Drive sales targets, provide guidance on cross-selling, and manage customer queries. Staff Management : Recruit, train, and mentor showroom staff to ensure high performance and exceptional customer service. Conduct regular performance evaluations and provide constructive feedback. Schedule shifts, monitor attendance, and ensure adequate staff coverage. Inventory and Merchandising : Oversee stock management, including daily counts and monthly inventory checks. Ensure displays and showcases are organized and visually appealing, aligned with brand standards. Coordinate with the merchandising team to maintain updated inventory and reorder stock as needed. Store Operations and Security : Ensure smooth day-to-day operations, from opening to closing procedures. Maintain security protocols to protect inventory and ensure a safe shopping environment. Manage store budgets, expenses, and operational costs. Customer Relationship Management (CRM) : Develop and maintain a strong customer database to encourage repeat business. Implement loyalty programs and promotions to enhance customer engagement. Handle high-value clients with discretion, maintaining the brand's prestige. Reporting and Analysis : Prepare sales and inventory reports to present to senior management. Analyze sales data to identify trends and areas for improvement. Suggest strategies to enhance sales, customer experience, and operational efficiency. Requirements : Experience : Minimum 10 years in the diamond jewelry industry, with at least 5 years in a management role. Knowledge : Deep knowledge of diamonds, gemstones, and fine jewelry. Skills : Strong leadership, excellent communication, sales-driven, and proficient in CRM software. Qualifications : Bachelor's degree in Business, Retail Management, or a related field is preferred. Benefits : Competitive salary and incentives Employee discounts on jewelry Opportunities for professional growth within the brand

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