Team leader International Pr

3 days ago

Maharashtra, India Altisource Full time

Job Title: Team Leader – Voice Process (International BPO)

Location: Anywhere in India

Job Type: Full-Time

Role Summary:

The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.

Key Responsibilities:

Team Management & Supervision

Oversee daily operations of the voice process team.

Monitor attendance, adherence, and productivity.

Conduct daily briefings and team meetings.

Performance & Quality Monitoring

Track KPIs and SLAs to ensure targets are met.

Provide coaching and feedback to improve agent performance.

Handle escalations and ensure resolution with customer satisfaction.

Training & Development

Facilitate onboarding and ongoing training for team members.

Identify skill gaps and organize refresher sessions.

Process Improvement

Recommend and implement process enhancements.

Share best practices across teams to improve efficiency.

Reporting & Communication

Prepare performance reports and present to management.

Communicate updates, policies, and changes effectively.

Employee Engagement

Foster a positive work environment.

Motivate team through recognition and incentives.

Required Skills & Qualifications:

Bachelor’s degree (preferred).

5–12 years of BPO experience, with at least 3 years in a team lead role.

Strong verbal and written communication skills.

Proficiency in CRM tools, dialers, and MS Office.

Ability to coach, mentor, and lead a diverse team.

Analytical and problem-solving mindset.

Willingness to work flexible shifts (including US/UK hours).

Preferred Attributes:

Experience with international voice processes.

Knowledge of customer service metrics and call center operations.

High emotional intelligence and conflict resolution skills.

  • Pr Intern

    4 days ago

    Goregaon East, Mumbai, Maharashtra, India Colleen Tandem PR Full time

    Exciting PR Internship Opportunity at Colleen Tandem PR Position: PR Intern Internship Period: 6 months (full-time) Timings: 10am to 6pm (hybrid mode, twice a week from office) **Responsibilities**: **⁠ ⁠Research media outlets, journalists, and influencers for potential opportunities** **⁠ ⁠Assist in creating press releases, media kits, and PR...

  • Pr Executive

    1 week ago

    Mumbai, Maharashtra, India Trivium PR Full time

    Trivium Public Relations: We are a PR and Marketing Agency dealing with Production, PR, Media and Brand Management. **JOB TITLE: PR Executive** **LOCATION: Mumbai** **EXPERIENCE: Minimum 1 to 2 years** **WORK TIMINGS: 9am to 6pm** **WORKING DAYS: Monday to Friday (Alternate Saturdays working)** **WEEKLY OFF: Sunday, 2nd & 3rd Saturdays** Job...

  • Team leader International Pr

    5 days ago

    Maharashtra, India Altisource Full time

    Job Title: Team Leader – Voice Process (International BPO)Location: Anywhere in IndiaJob Type: Full-TimeRole Summary:The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to...

  • Team leader International Pr

    4 days ago

    Maharashtra, India Altisource Full time

    Job Title: Team Leader – Voice Process (International BPO) Location: Anywhere in India Job Type: Full-Time Role Summary: The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills...

  • Pr Intern

    2 weeks ago

    Mumbai, Maharashtra, India Triedge Solutions Full time

    Position :PR Intern **JOB ROLE**: - **Key Responsibilities**: - Develop and implement effective PR strategies that align with Panache Design Studio’s objectives and brand goals. **Qualifications**: - Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field. - Demonstrated success in developing and executing PR...

  • Pr Intern

    2 weeks ago

    Baner, Pune, Maharashtra, India Deciphercloud Info Solutions Pvt Ltd Full time

    Overview: Are you passionate about shaping public perception and driving brand awareness? We're seeking a dynamic individual to join our PR department as an intern. In this role, you'll collaborate closely with our PR manager, contributing to media releases, event coordination, research, and more. Your role extends beyond traditional PR tasks - you'll...

  • Pr Executive

    2 days ago

    Mumbai, Maharashtra, India Whistling Woods International Full time

    Whistling Woods International (WWI) is India’s premier Film, Communication & Creative Arts Institute. Since its inception in 2006, WWI has successfully delivered world-class education in all creative and technical aspects of filmmaking. Located inside Mumbai’s Filmcity Complex, students receive hands-on instruction in the discipline they want to...

  • Fashion PR Intern

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Label Apurva Full time

    We are seeking a passionate and detail-oriented **Fashion PR Intern** to support our communications and brand visibility efforts. This role will give hands-on experience in **fashion marketing, public relations, influencer collaborations, events, and media outreach.** **Key Responsibilities** - Assist in drafting press releases, media pitches, and brand...

  • Public Relations Associate

    2 weeks ago

    Mumbai, Maharashtra, India Trivium PR Full time

    **JOB TITLE: PR Associate** **LOCATION: Mumbai** **EXPERIENCE: Minimum 1 year** **WORK TIMINGS: 9am to 6pm** **WORKING DAYS: Monday to Friday (Alternate Saturdays working)** **WEEKLY OFF: Sunday, 2nd & 3rd Saturdays** Job Summary: **Responsibilities**: - Develop a comprehensive communication plan including strategy, goals, budget, and tactics. - Strategize...

  • Pr Associate

    1 week ago

    Mumbai, Maharashtra, India Hyrefox Consultants Private Limited Full time

    **Job Description -** Driving the PR efforts at Company by coordinating with the PR agency and relevant internal POC Ideating and creating media strategies to highlight as a prominent technology company Absorbing & understanding everything that does. We work with the latest technology, facilitate brand growth, build products and forge new...