Operational Resilience Manager

7 days ago

Bangalore, India Rezolv Hospitality Full time

Job Title: Operations Executive Department: Airline Operations (IROPS / Crew Accommodation) We are a fast-growing aviation-focused hospitality and technology company redefining how airlines manage crew layovers and disruption recovery (IROPS). Our platforms and 24×7 operations teams work closely with leading airlines to deliver seamless, real-time coordination across crew accommodation, transport, and communication—ensuring every journey runs smoothly, even when plans change. We are looking for a proactive and detail-oriented Operations Executive to support our airline clients by managing crew accommodation and ground logistics during both regular and irregular operations. This role calls for excellent coordination, quick decision-making, and strong communication to deliver smooth and efficient crew experiences in time-critical situations. Coordinate hotel and transport arrangements for crew and airline staff during regular and irregular operations. Real-Time Operations Liaise with airline representatives, hotels, and transport vendors to ensure seamless execution. Manage confirmations, email correspondence, and MIS entries with accuracy and speed. Maintain up-to-date records for billing, compliance, and audit purposes. Follow Rezolv’s standard operating procedures (SOPs) and service benchmarks to ensure consistency and quality. Work in rotational shifts to support 24×7 operations and ensure uninterrupted service delivery. Strong verbal and written communication skills in English. Proficiency in MS Office (Excel, Outlook); familiarity with hotel or airline systems is a plus. Flexible to work in rotational shifts, including nights and weekends. Qualifications & Experience ~ Graduate in Hospitality, Travel, or Aviation Management (preferred). ~0–2 years of experience in hospitality, travel, or airline operations. ~ Freshers with exceptional communication and coordination skills are welcome to apply. ~ Prior exposure to IROPS handling, crew logistics, or hotel reservations will be an advantage. Be part of a fast-growing company transforming the aviation operations ecosystem. Gain first-hand exposure to airline systems, global hotel operations, and IROPS recovery processes. 8-hour rotational shifts ensuring 24×7 operational coverage. ~

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