Business Management Associate Director

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Business Process Optimization Manager with the University of the People. University of the People (UoPeople ) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees. UoPeople is accredited by the WASC Senior College and University Commission (WSCUC) and is recognized by the DEAC as an accredited online University.
We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.( UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.
The University of the People is seeking an experienced and results-driven Senior Manager/Associate Director - Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The AD will be self-starter, promoting the team, building stakeholder engagement and creating a small team under him/ her.
Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
Collaborate with senior management to align process improvement initiatives with the organization’s strategic goals.
Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
Prepare and present detailed reports and recommendations to senior management.
Lead, mentor, and develop business process optimization specialist, fostering a culture of continuous improvement.
Identify and recommend technological solutions to automate and streamline business processes.
Identify potential risks associated with process changes and develop mitigation strategies.
Ensure all process improvements comply with relevant regulations, policies, and industry standards.
8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
~ Proven experience in leading and managing process optimization projects and cross-functional teams.
~ Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
~ Proficiency in process mapping, data analysis, and project management software.
~ Worked for a University/ Education/ Ed-tech organization.

Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field.
Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).

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