Application support engineer

2 weeks ago

Junagadh, India Smirmatec Private Limited Full time

???? Remote (India) | ???? 5:30 PM – 3:30 AM IST (US Market Hours) ???? Monday–Saturday | ???? Full-Time | ???? Probation: 3 Months ???? ₹60,000 – ₹70,000 / month + Bonus Apply Now: ???? NZnz Ma Gd9 PFQx9 Incomplete applications (missing form or recording) will not be considered. Minimum Requirements 2+ years of experience in Saa S or product-based technical support Fin Tech or trading-related platform support background (stocks, options, futures, or analytics tools) Excellent written English -> this is non-negotiable Proven ability to self-learn quickly and handle complex workflows independently Proficiency with Excel/CSV data handling Strong troubleshooting and reasoning skills Must complete internal product learning before starting live support Important: Candidates who “want to join to learn trading” will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them. Strict Expectations Strong command of written English – absolutely mandatory Demonstrated ability to self-learn from detailed documentation Heavy reliance on AI tools for answering users is not acceptable This role demands critical thinking, trading familiarity, and discipline About Us We are a fast-growing Fin Tech Saa S company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets. Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions. Role Overview We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform . This is a technical, product-centric support role — not a BPO or call-center position You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team . Only apply if you are serious about trading, product support, and independent learning Key Responsibilities Provide fast, clear, and accurate live chat (primary) and email (secondary) support Help traders navigate platform features, trade analytics, and reports Troubleshoot issues related to

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