Quality Assurance Senior Supervisor

7 days ago


Bangalore, India Right Management Full time

Design, implement, and monitor quality standards aligned with program goals and client expectations for career transition services Establish and execute assurance management schedules to inspect, evaluate, and continuously improve delivery quality Lead internal and client-facing QA calibration sessions, ensuring alignment on quality parameters and followthrough on action items Collaborate with Talent Management and HR teams to integrate QA insights into learning, performance, and career development frameworks Track and analyze performance trends; ensure readiness of teams through structured training and certification approaches Support process-level issue resolution and risk mitigation in partnership with stakeholders, ensuring compliance and service continuity Provide inputs for succession planning and talent mobility by evaluating employee capability and readiness through quality metrics Diagnose root causes of performance issues and design corrective action plans, including coaching and training interventions Maintain and publish KPI dashboards and MIS reports for internal leadership and client partners Provide recommendations for business improvement initiatives based on quality data, customer feedback, and delivery outcomes Contribute to embedding quality benchmarks into goal setting, performance reviews, and broader talent operations strategy Stakeholder Engagement and Relationship Management Talent Development Orientation Data-Driven Decision Making Minimum 6 years of experience in International BPO/Offshore Quality Management or Team Leadership roles Proven expertise in setting up and managing quality assurance functions in client-facing or captive backoffice environments ISO Process Mapping knowledge and certification experience Experience working in partnership with Talent Management or HR teams on development, training, or performance initiatives is preferred



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