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Training Manager-Trust
1 month ago
Role and Responsibilities (not an exhaustive list)
● Ensure all training goals and objectives are met at an account level
● Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner
● Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met
● Develop and maintain positive relationships with all stakeholders
● Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed
● Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services
● Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals
● Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines
● Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement
● Manage and allocate resources as per business needs; ensure that the SOW terms are always met
● Mentor new and existing resources
● Focus on maximizing Customer Experience while optimizing costs
● Contribute to the development of short and long term strategic business goals
● Retaining talents and enhance employee satisfaction for the aligned business Minimum Requirements
● Must have Training domain experience in Trust and Safety space of at least 3 years
● People leadership experience of 5+ years
● Must have led a team of deputy managers for at least 2+ years
● Must have Knowledge of learning and development best practices
● A proven track record of training program development and management
● Excellent leadership skills
● Training delivery experience in a large scale operations
● Good to have ○ Knowledge of Lean Six Sigma concepts ○ Content Design & Development Skills ○ Experience in handling LMS activities
