MetaMorph | Senior City Operations Lead || For a well known Speciality Coffee Roasters
4 days ago
MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.
About Our Client:
Our client is committed to an ideal: to help reimagine, re-design. and re-invent an unlikely origin- the Indian Subcontinent--as a legitimate contributor to the global specialty coffee, craft baking and pod-to-bar chocolate making movements. From crop to cup, pod to bar, and farm to table.
They aim to provide a detailed, high quality coffee, bake and chocolate experience to all their guests
Responsibilities:
● Manage and oversee the entire operations for multiple outlets
● Should have handled multiple outlets in multiple cities.
● Hands-on expertise on launching new properties.
● In depth knowledge of Budgeting/ Vendor management/ Outlet operations/Stakeholder management/ Staffing.
● Plan and develop guest loyalty programs.
● Coordinate in executing new and updating existing menus.
● Plan and develop the overall café marketing strategy.
● Participate at various events and be the SPOC for all collaborations.
● Evaluate staff performance.
● Staff training.
● Estimate consumption, forecast requirements and inventory management.
● Control costs and minimize wastages.
● Develop and implement strategies for a positive work environment.
● Monitor operations, do a gap analysis and initiate corrective measures to eliminate the gaps.
● Implement innovative strategies to improve productivity and sales
● Ensuring effective vendor relationships for smooth supplies of materials to the outlets. Define and implement strategies and measures to scale up Sales.
● Responsible for regular and timely QC programs
● Liaise with all government bodies and ensure all statutory compliance is done and followed accurately
Skills and Qualifications:
● Should possess a total relevant experience of 10 plus years.
● Minimum 3-4 years of experience in handling multiple outlets and multiple cities.
● Degree or Diploma in Hotel Management or Hospitality operations.
● Exceptional communication skills.
● Hand-on expertise with Microsoft Office tools.
● Able to work under pressure and multi-task.
● Team handling skills.
● Good with conflict resolution and grievance handling.
Perks of joining our team:
You will be part of a company which is growing at an exponential rate, started just 3 days before the lockdown in 2020 We were able to grow from a team of 20 to 120+.in a span of 3 years.
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