Assistant Manager Quality

1 day ago

Gurgaon, India TravelBoutiqueOnline Full time

Tbo.com (

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

You will influence & contribute to Building World Largest Technology Led Travel Distribution Network for a $ 9 Trillion global travel business market.

We are the emerging leaders in technology led end-to-end travel management, in the B2B space.

Physical Presence in 47 countries with business in 110 countries.

We are notching up our Gross Transaction Volume (GTV) in several billions and growing much faster than the industry growth rate; backed by a proven and well-established business model.

We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.

An open & informal start-up environment which cares.

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

FUNCTIONAL/ OPERATIONAL:

  • Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standards
  • Conducting / attending regular Calibrations with all stakeholders
  • Being proactive in identifying learning and development needs of the team members/advisors
  • Provides effective Coaching within the stipulated timelines as specified for respective processes
  • Shares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staff
  • Conduct briefing sessions and cascading updates to all on the operations floor
  • Prepare reports based on the quality scores of the advisors
  • Provide analysis on areas of opportunity and action plans to improve performance
  • Providing Root Cause Analysis & TNIs

OCCASSIONAL RESPONSIBILITIES:

  • Do floor support and Internal Quality Checks
  • Being proactive in identifying Learning & Development needs of the team
  • Training / refreshers to the team for process improvement (if required)

QUALIFICATION (Education):

  • Graduate with minimum 03year of work experience
  • Travel Experience/Contract Loading Process experience of 2 Year Minimum

MANDATORY SKILLS / PROCESS ABILITIES

  • Prior knowledge of Contract QC & Promotion QC
  • Knowledge on Rate and Contract Loading is required.
  • Be extremely accurate and methodical and must be able to work independently.
  • Good Communication Skills

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