Head of supply chain management

2 weeks ago

Mumbai, India Star Alucast Pvt Ltd Full time
Job Description: Head of Supply Chain Management (SCM)
Location: Mumbai, India
Position Overview:
We are seeking a dynamic and experienced Head of Supply Chain Management (SCM) to lead and optimize our end-to-end supply chain operations. Based in Mumbai, the ideal candidate should have at least 5 years of professional experience in supply chain management, strong expertise in customer service and customer relationship management, and hold a management degree. The SCM Head will play a pivotal role in driving operational efficiency, ensuring seamless customer experiences, and supporting business growth.
Key Responsibilities:
Oversee day-to-day supply chain operations, ensuring efficient material flow from suppliers to manufacturing processes and warehouses as per the planning department.
Coordinate with production, logistics, and procurement teams & with warehouses to optimize supply chain performance and meet customer demands.
Monitor inventory levels and implement strategies to maintain optimal stock levels in warehouses while minimizing excess inventory and associated costs.
Develop and maintain inventory forecasting models to predict material needs based on production schedules and market demand, ensuring timely fulfillment of customer orders.
Identify opportunities for process improvements within the supply chain, implementing best practices to enhance efficiency and reduce costs.
Utilize data analysis to evaluate supply chain performance and make data-driven decisions that improve customer service outcomes.
Oversee  effective communication with warehouse teams to manage inbound and outbound cargo operations.
Coordinate the scheduling of inbound shipments from suppliers and ensure timely receiving and storage of materials.
Oversee the preparation and dispatch of outbound shipments to customers, ensuring accuracy and compliance with delivery schedules.
Check financial paperwork with agreed rates and charges along with inventory MIS.
Review and approve all documentation related to inbound and outbound shipments, ensuring compliance with regulatory and customer requirements.
oversee organized records of all supply chain documentation, including purchase orders, clearance documents, and supplier paperwork, to ensure accurate tracking and retrieval.
Do regular checking of documents prior to sending them outside the organization.
Collaborate with Strategy, purchase, logistics and production teams to ensure alignment on customer needs and support business & inventory models and objectives.
Facilitate communication between stakeholders to address supply chain challenges that may affect customer satisfaction and ensure timely resolution.
Analyze & review regular reports on supply chain performance metrics, including order fulfillment rates, customer satisfaction levels, and inventory turnover.
Analyze supply chain data to identify trends, opportunities, and areas for improvement in customer service.
Identify potential risks within the supply chain and develop mitigation strategies to minimize disruptions that could impact customers.
Ensure compliance with industry regulations and company policies related to supply chain operations.
Ensure a seamless and fast communication with all customers for delivery and documentation.
Ensure a good way of relation and communication with all agents and warehouses.
Ensure proper payment collection and reporting.
Implement initiatives that enhance customer satisfaction and success, such as ensuring accurate order fulfillment and timely delivery.
Raise and Mark RED FLAGs in agreement with Strategy team and General Manager for customers that are default, rude and not ethical.
Develop and implement training programs for supply chain team members to enhance skills and knowledge related to supply chain processes, inventory management, and customer service.
Conduct regular training sessions to ensure the team is up-to-date with industry best practices, technology, and regulatory requirements.
Foster a culture of continuous learning and improvement, encouraging team members to pursue professional development opportunities.
Conduct and promote inter team training and communication.
Promote team participation in HR modules.
Key Qualifications and Requirements:
Education:
A management degree (MBA or equivalent) from a reputed institution.
Experience:
Minimum 5 years of experience in supply chain management, with exposure to logistics, procurement, and distribution.
Proven expertise in customer service, customer relationship management, and document management within ERP systems.
Experience in the Metal and Mining industry is advantageous
Skills:
Strong leadership and team management abilities.
Excellent problem-solving and decision-making skills.
Proficient in supply chain technologies, ERP systems, and document control processes.
Exceptional communication, negotiation, and stakeholder management skills.
Ability to adapt to fast-paced, dynamic environments.
Should be a positive and innovative thinker.

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