Assistant Manager, Finance Business Partner

13 hours ago

Bengaluru, Karnataka, India [24]7 Full time
Role: Assistant Manager – Business Finance Work Mode: Hybrid

Seeking an Assistant Manager – Business Finance who will leverage WFM expertise from BPO environments to build forecasts, automate reporting in Excel/VBA, and partner with Finance on budgeting, variance analysis, and KPI tracking; the role blends operational planning with financial analytics and process automation.

Translate Ops outputs into financial implications (budget, run-rate, productivity, capacity cost curves) and support monthly/quarterly forecasting cycles.

Automate recurring reports and reconciliations in Excel using advanced formulas, Power Query, and VBA/macros; ensure data integrity and version control.

Create and maintain dashboards for operational and financial KPIs (AHT, SL, Occupancy, Shrinkage, FTE, $/contact, variance vs. Perform Weekly performance analysis to explain variances vs. forecast; recommend headcount, shift, or policy adjustments with quantified financial impact.

Partner with Operations, and HR on hiring plans, shift strategies, overtime policies, and leave planning to balance service levels and costs.

Standardize and document planning models, data definitions, and automation logic; provide user training and handover notes.

3–6 years in WFM within a BPO/contact Center covering forecasting, scheduling, and intraday management.

~ Advanced Excel skills including nested formulas, PivotTables, Power Query/Power Pivot; hands-on VBA for report/process automation.

~ Experience building and maintaining standardized dashboards and automated KPI reporting.

~ Business partnering exposure with Finance or Operations on budgets, plans, and performance reviews.

Exposure to financial modelling (driver-based models, scenario/sensitivity analysis) and forecasting techniques.

Familiarity with SQL/Access or integrating Excel with external data sources for robust data pipelines.

Knowledge of contact Center/WFM platforms and metrics (AHT, SL, Occupancy, Shrinkage, Adherence).

ability to link operational drivers to financial outcomes.

Stakeholder management across Finance, Operations, and HR;

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