Director of operations

We’re Hiring: Senior Manager / Director of Operations Location: Remote (Working EST hours: 6:30 PM – 3:30 AM IST) Company: CCS Global TechAre you a strategic business operations leader ready to drive excellence in IT Services & Staffing? We are seeking an experienced Senior Operations Manager / Director of Operations to lead and optimize internal business operations, SOPs compliance, ERP Implementation and Automation and foster cross-functional collaboration across our global teams.Key Responsibilities:Oversee end-to-end internal operations for IT services and staffing engagements.Develop and implement SOPs, ERP Implementation and Automation and Process Excellence.Drive process automation and ERP integration to enhance efficiency.Partner with cross-functional teams (Sales, HR, Technology, Delivery) to ensure seamless client service.Conduct audits, risk assessments, and deliver executive-level reporting.Champion continuous improvement and innovation in operations.What We’re Looking For:10–20 years of leadership experience in IT services / staffing operations.Excellent communication and stakeholder management skills with the ability to influence without authority.Degree in CS/IT + MBA (preferred).Global experience is mandatory.About Us:CCS Global Tech and Helm360 are US-headquartered IT solutions companies with 20+ years of global experience. We deliver IT consulting, cloud solutions, BI, ERP, staffing, and managed services to Fortune 500 clients and government entities. #Business Operations #Process Improvement #Process Excellence #ERPImplementation #SOPFormation #Automation #Continuous Improvement #Compliance