Chief Operating Officer
1 week ago
Position Overview The Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently while maintaining quality, security, and customer satisfaction. Establish KPIs, OKRs, and performance management systems Lead annual operating plans, capacity planning, and budgeting with finance Software Delivery & Engineering Operations Oversee end-to-end software delivery across Agile / Hybrid SDLC models Ensure predictable delivery timelines, quality metrics, and release governance Drive adoption of DevOps, automation, CI/CD, and cloud operations best practices Standardize project management, resource allocation, and delivery reporting Process Excellence & Governance ISO 9001 (QMS) Establish risk management and internal control frameworks Revenue Operations & Sales Enablement Partner with Sales & Marketing leaders on pipeline health, forecasting, and deal governance Optimize lead-to-cash processes including CRM, contracts, and billing flows Customer Success & Service Management Drive customer satisfaction, retention, and renewal performance Establish escalation management, SLAs, and service quality benchmarks People Operations & Organizational Scaling Implement performance reviews, career paths, and leadership development Ensure employee compliance with security, ethics, and company policies Govern internal IT, cloud infrastructure, and SaaS tool stack Ensure data security, privacy, and business continuity practices Sponsor incident management, disaster recovery, and resilience planning Financial & Commercial Operations Support revenue growth while maintaining cost efficiency and margins Monitor unit economics, delivery profitability, and utilization Drive vendor management, procurement, and contract governance Experience ~10+ years of experience in software, SaaS, or IT services organizations ~5+ years in a senior operations or leadership role (COO, VP Operations, Head of Delivery) ~ Software development & SDLC ~ Agile / DevOps environments ~ Strong understanding of technology, delivery, and go-to-market alignment Excellent leadership, communication, and stakeholder management skills Strong risk management and compliance mindset Bachelor’s degree in Engineering, Computer Science, or related field MBA or equivalent business qualification preferred Key Performance Indicators (KPIs) Delivery predictability & on-time releases Chief Executive Officer (CEO) Engineering Operations, Delivery Heads, PMO, IT & Admin, Compliance
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Chief Operating Officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization...
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Chief Operating Officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief Operating Officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief Operating Officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief Operating Officer
2 weeks ago
kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief Operating Officer
2 weeks ago
kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief operating officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief operating officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief Operating Officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition OverviewThe Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
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Chief Operating Officer
2 weeks ago
Kochi, India PBC SYSTEMS AND SOLUTIONS LLC Full timePosition Overview The Chief Operating Officer (COO) is responsible for driving operational excellence, execution of business strategy, and cross-functional alignment across technology, delivery, sales enablement, customer success, marketing operations, HR, and compliance. The COO works closely with the CEO, CTO, and CFO to scale the organization efficiently...
