Customer Success Analyst
2 days ago
Job Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred)Location: Chennai – PallikaranaiWork Mode: On-site (Office)Number of Positions: 6Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team. This role is ideal for recent graduates who are passionate about technology, customer engagement, and product innovation. You will act as a key bridge between customers, the product team, and engineering — ensuring smooth onboarding, successful adoption, and continuous improvement of our platform.Candidates with an interest or background in Education Technology (EdTech) will be given preference.Key ResponsibilitiesCustomer Success & Support- Manage and deliver customer support services efficiently.- Execute implementation and support activities in alignment with defined processes.- Ensure timely milestone sign-offs and proper follow-up on invoicing schedules.- Act as a liaison between customers, the Product team, and Engineering teams to ensure clear communication and effective resolution of issues.- Ensure high levels of customer satisfaction through proactive problem-solving and engagement.Product Analysis & Insights- Analyze product usage patterns, support tickets, and feedback using platforms such as Freshdesk, Redmine, or Jira.- Identify product enhancement opportunities and report usability challenges.- Translate customer feedback and needs into structured product requirements and user stories.- Support product roadmap planning with insights and impact analysis.- Participate in product testing, validation, and release readiness activities.Customer Journey Optimization- Review customer journeys regularly to identify friction points and suggest improvements.- Collaborate with Customer Success Managers (CSMs) to ensure seamless onboarding, user training, and adoption.- Contribute to customer engagement strategies that improve user retention and satisfaction.Key Expectations- Strong communication skills — both written and verbal.- Ability to manage customers professionally and empathetically at various levels.- Analytical mindset with strong problem-solving and logical reasoning skills.- A proactive, go-getter attitude focused on achieving customer success.- Willingness to travel within India and internationally when required.Preferred Qualifications- Bachelor’s Degree in Engineering, Computer Science, Business, or related fields.- Certification or project experience in Customer Success, Product Management, or Data Analytics is an added advantage.- Interest or prior exposure to Education / EdTech industry.Why Join Us- Be part of a fast-growing technology team transforming education through innovation.- Opportunity to learn directly from senior Product and Customer Success leaders.- Exposure to global clients and diverse technology environments.- Growth-oriented work culture with continuous learning opportunities.
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Customer Success Analyst
3 days ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product Analyst Experience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred) About the Role We are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing...
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Customer Success Analyst
2 days ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product Analyst Experience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred) About the Role We are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing...
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Customer Success Analyst
3 days ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team....
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Customer Success Analyst
4 days ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team....
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Customer Success Analyst
4 days ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team....
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Customer Success Analyst
3 days ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred) About the Role We are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing...
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Customer Success Analyst
1 day ago
Chennai, India Camu Full timeJob Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred)Location: Chennai – PallikaranaiWork Mode: On-site (Office)Number of Positions: 6Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team....
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Customer Success Analyst
3 days ago
chennai district, India Camu Full timeJob Title: Customer Success Analyst / Product Analyst Experience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred) About the Role We are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing...
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Customer Success Analyst
4 days ago
Chennai, Tamil Nadu, India AGS Health Full time ₹ 30,00,000 - ₹ 60,00,000 per yearA Customer Success Analyst is responsible for analyzing customer data to identify trends, monitor key metrics such as customer health scores, churn rates, CSAT (Customer Satisfaction), and NPS (Net Promoter Score), and to provide actionable insights that improve customer satisfaction, retention, and product usage. They work closely with customer success...
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Customer Success Analyst
1 day ago
Chennai, India Reveleer Full timeSummary/Objective Reveleer is a fast-growing SaaS and technology-enabled services company that powers performance/quality measurement and risk adjustment solutions in healthcare. Specifically, Reveleer supports health insurance plans and Managed Care Organizations nationwide, leveraging software and other technology tools to accelerate their Risk...
