Procurement Specialist

2 weeks ago


chennai, India HCLTech Full time

HCLTech Hiring for Experience in Procurement & Customer Service- "Team Lead "


Walk-in Interview 23-Oct-24 & 24-Oct-24 in HCLtech Elcot campus Sholinganallur Chennai at 12pm.


Address:-

Chennai, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119, India


HR -Dhivakar

Timings- 12pm to 5pm.

Exp: 6 to 8 Years

Procurement & Customer support experience

JD:-


Shift : US (9:00 PM to 6:00 AM ) PST zone

Client : US

JD / Scope:

Create SR

TPS Escalation

Part Requests

Parts Follow up

Email Knowledge

Escalation Path

RFQ issue

Customer Enquiries i.e. Workflow launch

position is responsible in providing assistance to customers with their order concerns, TPS escalations, part requests, tracking of order, escalation path, customer inquiries, workflow laungh, etc. This role requires good comprehension and communication skills to be able to deliver good customer satisfaction required by the client through its established KPIs.


• Assist customers with their concerns guided by predefined standard operating procedures

• If queries are outside of the SOP, then take the query to appropriate product group for the process to be defined

• Adhere to agreed KPI, SLA and quality standards to maximize customer satisfaction

• Order management, track ,tracing, and answer inquiry of customers

• Create service requests on behalf of customers.


Interested candidate please walk-in directly and share you resume to my email id .


Thanks,

HR TAG Team.


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