ServiceNow Testing

ServiceNow Test Automation Engineer / QA Engineer (ServiceNow Modules)Experience: 3–8 YearsLocation: HyderabadEmployment Type: Full-TimeAbout the RoleWe are seeking a ServiceNow Test Automation Engineer / QA Engineer with solid experience across ServiceNow modules, ServiceNow testing tools, and modern QA methodologies . The ideal candidate will be responsible for designing, building, and executing automated and manual test suites to ensure the quality, stability, and reliability of ServiceNow applications across ITSM, HRSD, CSM, SecOps, GRC, IRM, and custom applications.This role requires strong analytical skills, technical testing capabilities, experience with ServiceNow automation frameworks (ATF or third-party tools), and the ability to work in Agile delivery teams.Key Responsibilities1. ServiceNow Functional & System TestingPerform functional, regression, system, integration, and UAT testing for various ServiceNow modules including:ITSM (Incident, Change, Problem, Catalog, CMDB)HRSDCSMITAM / ITOMGRC / SecOps / IRMCustom ServiceNow applicationsValidate workflows, UI policies, business rules, catalogs, roles & ACLs, integrations, and platform configurations.Understand user stories, acceptance criteria, process flows, and translate them into test scenarios and test cases.2. ServiceNow Test AutomationDesign, develop, and maintain automated test scripts using:ServiceNow Automated Test Framework (ATF)OR third-party frameworks such as Playwright, Selenium, Cypress, Provar, or Tricentis (depending on environment).Build reusable and scalable automation frameworks for UI, API, and end-to-end testing within the ServiceNow ecosystem.Ensure automation is aligned with platform architecture, CI/CD pipelines, and upgrade-safe development.3. QA Strategy, Planning & ExecutionDesign and document test strategies, plans, test cases, and test scripts .Execute manual and automated tests, document results, and log defects in line with defined QA processes.Work with developers & ServiceNow admins to validate defect fixes and regression test impacted areas.Conduct impact analysis for new releases, upgrades, and enhancements.4. ServiceNow Release Upgrades & Patch TestingAssist in testing ServiceNow upgrades (Rome → San Diego → Tokyo → Vancouver, etc.) including ATF execution and defect remediation.Validate update sets, integrations, business rules, UI policies, and custom widgets during upgrade cycles.5. CI/CD & Test Execution PipelinesIntegrate automated test scripts into CI/CD pipelines using:JenkinsGitHub ActionsAzure DevOpsGitLab CISchedule automated runs, monitor stability, and maintain healthy test execution pipelines.6. Defect Management & Quality ReportingDocument defects with steps, logs, screenshots, and expected results.Participate in defect triage and collaborate with developers, architects, and product owners.Track and report testing progress, coverage, and quality metrics.7. Collaboration & DocumentationWork closely with Business Analysts, Developers, Admins, QA, and Product Owners.Participate in Agile ceremonies: grooming, planning, standups, demos, and retrospectives.Create and maintain QA documentation including test scripts, automation guides, and release notes.Required Skills & QualificationsTechnical SkillsStrong experience testing ServiceNow modules (ITSM required; HRSD/CSM/SecOps/GRC/IRM preferred).Hands-on experience with ServiceNow Automated Test Framework (ATF) or third-party automation tools integrated with ServiceNow.Good understanding of ServiceNow configuration elements:Business RulesUI Policies / Client ScriptsWorkflows / Flow DesignerCatalog Items & Record ProducersACL and Role-based accessIntegrations (REST/SOAP)Ability to automate UI and API tests using:JavaScript / TypeScriptPlaywright / Selenium / Cypress (as applicable)REST API testing tools (Postman, Newman)QA MethodologiesStrong understanding of SDLC, STLC, Agile/Scrum testing processes.Experience designing test plans, test cases, traceability matrices, and acceptance criteria.Hands-on with:Functional testingSystem & Regression testingAPI testingIntegration testingEnd-to-end workflow validationTest management tools experience:JIRA, Zephyr, Xray, Azure DevOps, TestRail, ALM, etc.Soft SkillsExcellent analytical and problem-solving skills.Ability to work independently with minimal supervision.Strong verbal and written communication skills.Ability to work with global teams across time zones.Quality-first mindset and attention to detail.Preferred / Good to Have SkillsExperience with Playwright for test automation.Exposure to ServiceNow development/scripting (bonus).Experience with ATF test suite optimization and data-driven automation.Knowledge of CMDB, Discovery, or Service Mapping testing.ISTQB or similar QA certification.Understanding of DevOps pipelines and automated deployment processes.