Tagetik Support Consultant

5 days ago

Bangalore, India Huron Full time

Responsibilities:

  • 2+ years of experience in finance technology or consulting, with at least 1-2 end-to-end EPM implementations
  • Hands-on experience with CCH Tagetik or other leading EPM tools such as Oracle EPM, OneStream, or Anaplan.
  • Deep functional expertise in financial close, consolidation, planning, budgeting, forecasting, and financial reporting.
  • Deliver post-implementation support for CCH Tagetik, including incident resolution, and change requests.
  • Manage the ticket lifecycle: assign, monitor, resolve, and escalate support issues while maintaining SLAs.
  • Serve as a client point of contact, proactively identifying issues, delivering resolutions, and managing expectations.
  • Lead and collaborate with global delivery teams across North America, Europe, India, and Singapore.
  • Train and mentor junior team members; contribute to knowledge management and process improvement.
  • Participate in release management, patch deployment, configuration changes, and user training.
  • Translate business and technical requirements into scalable support models and system fixes.
  • Document and track issues and solutions to improve future response times and reduce repeat incidents.
  • Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.
  • Participate in ongoing enhancement projects and drive continuous improvement for supported solutions.

Preferences:

  • Proven experience working within a global delivery model, coordinating with remote teams across time zones.
  • Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.
  • Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.
  • Adaptable and eager to learn new technologies, tools, and delivery methodologies.
  • Bachelor’s degree in a relevant field or equivalent practical experience.
  • Willingness to travel up to 80% as needed.
  • Location: Bangalore/Chennai/Pune/Noida/Jaipur

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