Systems Analyst

1 day ago

Hyderabad, Telangana, India Hudson Talent Solutions Full time

Systems Analyst & Support Specialist

Are you a problem-solver who thrives on keeping systems and AI agents running flawlessly?

Do you enjoy troubleshooting technical issues, optimizing performance, and ensuring users have a smooth experience?

Hudson RPO is looking for a Systems Analyst & Support Specialist to maintain and enhance our AI-driven recruitment platforms, ensuring ongoing stability, peak performance, and continuous optimization.

This role combines platform support, hands-on troubleshooting, process maintenance, and best-practice sharing while keeping teams informed on product releases, new features, and enhancements.

What You'll Do

1. Technical Troubleshooting & Performance Optimization

  • Diagnose and resolve technical issues related to system configuration, integrations (ATS/HRIS), AI performance, and data discrepancies.
  • Proactively monitor system health, identify potential bottlenecks, and implement solutions before they impact operations.
  • Collaborate with vendor teams to address escalations, deploy fixes, and maintain uptime standards.
  • Implement performance enhancements, optimization strategies, and corrective actions across the platform and its integrations.
  • Conduct root cause analysis on recurring issues and document preventive measures.

2. Maintenance & System Administration

  • Manage day-to-day administration of the platform, including user management, permissions, and security updates.
  • Oversee scheduled maintenance, patching, and version upgrades to ensure high availability and system reliability.
  • Perform regular audits to ensure integrity, accuracy, and compliance with privacy/security requirements

4. Technical Documentation & Knowledge Management

  • Develop and maintain comprehensive technical documentation, including troubleshooting guides, playbooks, and FAQs.
  • Create and update system architecture diagrams, ensuring clear visibility of integrations and data flows.
  • Provide internal teams with self-service support materials through AI agents.
  • Share best practices with internal teams and communicate new product releases, features, and changes.

5. User Support & Training

  • Act as the primary escalation point for client or internal support tickets post-hypercare.
  • Deliver training sessions or knowledge

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