Service now engineer

1 month ago

Kochi, India Strada Full time
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
As a Service Now Engineer, you will be responsible for designing, implementing, and maintaining solutions on the Service Now platform. Your expertise will contribute to efficient IT service delivery, process automation, and overall organizational success. Here are the key aspects of the role:
Platform Configuration and Customization:
- Configure and customize Service Now applications to meet specific business requirements.
- Implement and maintain CMDB (Configuration Management Database) records.
- Develop workflows, business rules, and UI policies.
Integration and Automation:
- Integrate Service Now with other systems and tools (e.g., monitoring tools, HR systems).
- Create automation scripts and workflows to streamline processes.
Incident and Problem Management:
- Investigate and resolve incidents reported by end-users.
- Collaborate with cross-functional teams to ensure timely resolution.
Platform Governance and Security:
- Establish governance policies for Service Now configurations.
- Monitor security controls, access permissions, and compliance.
Documentation and Training:
- Create and maintain technical documentation for Service Now configurations and processes.
- Provide training to end-users and other IT staff.
Continuous Learning and Collaboration:
- Stay informed about Service Now’s latest features, updates, and industry trends.
- Collaborate with architects, developers, and stakeholders to enhance platform capabilities.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Service Now certifications (e.g., Certified Implementation Specialist, Certified System Administrator).
- Strong analytical, problem-solving, and communication skills.
- 2-5 years experience in Service Now
In summary, as a Service Now Engineer, you’ll play a vital role in optimizing the Service Now platform, ensuring alignment with business needs, and driving efficient IT processes
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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