Program Management Office Analyst

2 months ago


ahmedabad, India Panamax Infotech Full time

Qualification:Bachelor's degree in a relevant field (e.g., business administration, project management).Minimum of 2-3 years of experience in project management.Excellent verbal and written communication skillsExceptional research and reporting skillsProficiency in Excel and PowerPoint and other and Microsoft Office applications.Prior experience as a project analyst in a related field is an added advantage.Strong understanding in data analysis and problem-solving abilitiesAble to sit in front of a computer for long hours at a time.Responsibilities of “Sr. PMO Analyst - Project & Support”Assisting project managers in, tracking progress, and ensuring adherence to timelines and budgets.Collecting and creating trend analysis for project data like, efforts planned vs burnt, delivery timelines, etc. for decision-making.Customer sentiment to be understood, via quarterly surveys during projects life cycleUnderstand customers capability of handling products by conducting meetings with decision making stakeholders at customers end.Capture customers’ acceptance of SLA by monitoring support interactions and half yearly surveys and Quarterly meetingsMeasure efficiency in resolving technical issues, time taken to address technical inquiries, frequency of complex cases escalated, first call resolution ratio, etc.,Generating trend analysis for support SLA, ATR, etc, to increase CSAT and customer retention.Preparing and sharing reports related to project PortfolioPreparing and sharing reports related to Payment milestones of Project and Support RevenueTracking and sharing reports sent by Project and Support teams to customers related to weekly progress and SLA achievements.Add / Update inter and intra departmental process to improve CSAT



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