Movate | Network Security Engineer | chennai

2 weeks ago

chennai, India Movate Full time

Hi Dear,

Warm greetings from CSS Corp, Chennai

We refer to your job application against our open positions.

If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that are mentioned at the bottom of this email.

Attaching the Job Description for your reference.


Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.


Position : Network Engineer (L1 Engineer)

Project : Palo Alto

Experience : 2 – 5 years

Job Location : Chennai - Perungalathur


Job Responsibilities:

• Handles first level calls/cases from Enterprise customers.

• Case ownership, documentation and management

• Customer Management, Setting right expectation, Situation handling.

• Driving case progression as per the SLA

• Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates

• Backlog Management and meet the expectation set with customers.

• Work on pending cases(backlogs) and drive towards closure

• Periodic follow up as per SLA defined by the client.

• Process, Queue Adherence and SLA awareness

• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

• Knowledge Base Article Creation when there is an opportunity for it.

• To contribute knowledge base and the knowledge sharing forum

• Improving customer experience and Building relationship

• Completing PCNSE certification within 120 days of go-live


Technical skills:

• 2+ years of experience in data networking, routing & switching & network security.

• Network security experience is must.

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

• Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols – RIP V1/V2, OSPF, and BGP

• Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.

• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.

• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

• CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.

• Knowledge of Server Load Balancing (SLB), VRRP and IGMP

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