Ecommerce specialist

Job Title: Dropshipment Specialist Location: Mohali (US Timings)
Reports To: E-commerce Manager / Operations Head
Job Overview:
We are seeking a self-motivated and highly organized Dropshipment Specialist to join our growing team. The ideal candidate will possess strong communication skills and a solid understanding of e-commerce and dropshipping operations. You will play a pivotal role in managing the end-to-end dropshipping process, ensuring product availability, order fulfillment, and customer satisfaction. A strong entrepreneurial spirit and the ability to take on challenges in a fast-paced environment are essential for success in this role.
This is a remote position requiring working during US business hours (EST/PST).
Key Responsibilities:
Dropshipping Operations:
Oversee and manage the day-to-day dropshipping process, including order processing, supplier management, and ensuring timely product fulfillment.
Coordinate with suppliers and vendors to ensure that product availability and shipment timelines are met.
Ensure that all orders are fulfilled correctly and promptly, providing a seamless experience for customers.
Inventory and Product Management:
Monitor inventory levels and ensure that suppliers are maintaining optimal stock levels.
Work with suppliers to manage and update product listings, including pricing, availability, and product descriptions.
Identify and source new suppliers to expand product offerings and optimize profit margins.
Customer Service & Order Management:
Serve as the point of contact for customer inquiries related to dropshipped products.
Resolve any product, shipping, or fulfillment issues, ensuring a positive customer experience.
Track and monitor orders to ensure delivery timelines are met, proactively resolving any delays.
Market Research & Supplier Relations:
Stay up to date on the latest e-commerce trends and best practices in dropshipping.
Build and maintain relationships with key suppliers to ensure smooth operations and favorable terms.
Analyze sales data and market trends to identify new opportunities for growth and efficiency improvements.
Strategy & Growth:
Collaborate with the marketing team to ensure product offerings align with campaigns and customer needs.
Help develop and implement strategies to scale the dropshipping business effectively.
Continuously monitor performance metrics and suggest improvements in the process to optimize sales and customer satisfaction.
Key Requirements:
Experience:
Proven experience in managing dropshipping operations, e-commerce platforms, or supply chain management.
Experience with dropshipping tools and platforms such as Shopify, Oberlo, Ali Express, or similar is required.
Skills & Competencies:
Exceptional communication skills (both verbal and written) to manage relationships with suppliers and customers effectively.
Entrepreneurial mindset with the ability to manage multiple priorities and solve problems creatively.
Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
Proficiency in working with e-commerce platforms and related software tools.
Comfortable working in US business hours (EST/PST).
Ability to adapt quickly in a fast-paced environment and handle multiple tasks simultaneously.
Preferred Qualifications:
Previous experience working in dropshipping or e-commerce operations is highly preferred.
Experience with CRM software, inventory management systems, or e-commerce analytics tools is a plus.
Knowledge of digital marketing or SEO strategies for e-commerce is beneficial.
What We Offer:
Competitive salary and performance-based incentives.
A chance to drive significant growth in a dynamic and rapidly expanding e-commerce business.
Opportunities for professional development and career growth within the organization.

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