Product Support Specialist

4 days ago


Delhi, India Threatcop Full time

Roles and Responsibilities:Gain knowledge of People Security Management and learn Threatcop’s products (TSAT, TLMS, TDMARC, and TPIR).Provide live product training to clients, showcasing key features, usage benefits, and security functionalities.Serve as the primary point of contact for customer inquiries, delivering quick and effective solutions to product usage questions and technical issues.Guide clients through product setup, usage, and troubleshooting to ensure smooth and effective adoption.Manage DNS configurations , monitor domain health, and analyze DMARC reports.Conduct client onboarding sessions , educating users on leveraging Threatcop’s AI-driven platform for real-world threat simulation, reporting, and incident response.Collect customer feedback on product performance and suggest improvements to the team to enhance usability and functionality.Key Skills and Qualifications:Bachelor’s degree in Computer Science, IT, Cybersecurity, Engineering, or a related fieldBasic understanding of networking fundamentals, DNS, firewalls, and email infrastructure.Familiarity with support ticketing systems and remote troubleshooting tools.Soft Skills: Communication, Time Management, Problem-Solving, Leadership, Multitasking, Attention to Detail.Why You'll Enjoy Working at Threatcop:Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.We also provide good benefits like health insurance, a gratuity



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