Technical Writer
4 days ago
At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. AGI owns the world-class Enterprise CMS solutions that empower all digital newsrooms within Times Internet and beyond. This unique scaling need and engineering of state-of-the-art products make AGI a place of constant evolution and innovation across product, design and engineering in the ever-growing digital and print media industry landscape. Publish Story is an enterprise publishing platform used by newsrooms and content teams to go live fast with AI‑assisted authoring, drag‑and‑drop page building, inbuilt digital asset management, analytics, and secure, role‑based operations. Your job is to turn complex features into clear, task‑focused guidance that helps editors, developers, and administrators succeed on day one. Authoring (AI‑powered headlines/summaries/metadata, multilingual editing, live previews, scheduling/automation, SEO tools). Asset Management (DAM) and Syndication (AI tagging, fast search, e‑paper integration, two‑way wire feed syndication/export). Content Insights (real‑time dashboards, spike/alert automation, headline A/B testing, engagement tracking). You’ll also cover content types the platform supports (e.g., article, photostory, listicle, Web Story, live blog) and related publishing surfaces (AMP, mobile web, etc.). Create integration guides for syndication/wire feeds and content exports (XML/RSS/JSON) and for ad/monetization integrations. Produce API‑adjacent content (overview topics, request/response examples, Postman collections) for customers on plans with API support. and ship docs alongside features. Create learn‑by‑watching assets—short videos, annotated screenshots, and diagrams—for high‑impact tasks (e.g., building a homepage, setting a paywall). 3+ years as a technical writer or product writer for B2B SaaS or CMS platforms (publishing/newsroom tools a strong plus). ~ Proven ability to explain complex UIs (drag‑and‑drop builders, role/permission models) and data/analytics workflows. ~ Strong command of SEO‑aware documentation and structured content (schemas, sitemaps, AMP/Web Stories context helpful). ~ Excellent English writing and editing; ability to tailor content for editors, developers, and business stakeholders. Familiarity with Postman/OpenAPI and writing sample requests/flows. Background in newsroom operations or digital publishing (live blogs, listicles, photo stories, Web Stories). Working knowledge of SSO/MFA concepts and enterprise compliance writing. Comfort creating microcopy and in‑product help (tooltips, empty‑state guidance). Note - This is a 3-month contractual role.
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