Customer support representative
2 weeks ago
Company Overview:Zenwork stands at the forefront of cloud/API-based Tax Automation and Governance, Risk Compliance (GRC) technology, pioneering the future of Tax Tech and GRC Automation. Our comprehensive suite of top-tier AI-Saa S solutions serve a vast clientele of over 500,000, providing effortless tax automation through our APIs for major enterprises. In terms of numbers, during the tax year 2022, we have reported over $413 Billion to the Internal Revenue Service, spanning over 30 million transactions for some of the globe's leading and most forward-thinking firms.As a rapidly expanding digital compliance AI-Saa S Product company, Zenwork boasts a customer base that spans all sizes, partnering with industry giants like Intuit, Bill.com, Xero, and Sage Intacct. Recognized as one of the fastest-growing companies in the U. S. by Inc magazine and a consecutive Accountex award recipient, Zenwork has garnered significant acclaim.Backed by Spectrum Equity Partners, Zenwork has successfully raised over $163 M in funding, maintaining profitability as a late-stage entity with operations in both the U. S. and India.Job SummaryAs a Customer Support Representative at Zenwork, you will be the frontline in delivering exceptional customer service. Your role involves assisting customers with their inquiries, resolving issues, and ensuring a positive experience. You'll handle multiple tasks, such as answering questions via chat or email, and develop problem-solving skills to address customer needs efficiently. With comprehensive training, you’ll gain the expertise to thrive in a fast-paced environment while consistently providing top-quality service.This role also offers the chance to contribute to process improvements by suggesting new ideas. You’ll need to be adaptable, as the job requires working in various shifts, including night shifts. If you’re eager to learn, motivated to help others, and ready to embrace a dynamic work environment, this position is a great opportunity to start or grow your career.Job Description:Experience Level - 0 - 1 years of relevant customer service or support experienceWork Location - Hyderabad, India (Work from Office)Shift - 24/7 work environment with rotating weekly time off. Must be able to work permanent night shifts or assigned rotational shifts.Education: Graduation MandatoryWhat you’ll bring-· 0-1 years of relevant customer experience or support experience· Excellent written and verbal communication skillsAble to interact professionally with customers.Ability to manage multiple tasks simultaneously.Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer CareResponsibilities & RequirementsHandle support inquiries via chat and email, switching between channels as needed based on business requirementsReview, analyse, and process critical customer queries with precision to ensure customer satisfaction.Adhere to quality, compliance guidelines, and SLA requirementsMust type a minimum of 25 WPMProficient with Microsoft Office programs (Outlook, Word)Strong problem-solving and analytical skillsResolve customer complaints and issues in a professional and timely manner.Identify opportunities for process improvement and suggest solutions.
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Customer Support Specialist
2 weeks ago
hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
2 weeks ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
2 weeks ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Representative
2 weeks ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process for Hyderabad (Hitec-city). Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Bangalore, Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
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Customer Support Representative
1 week ago
Hyderabad, India Allegis Global Solutions Full time € 6,00,000Dear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
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Customer Support Representative
2 weeks ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) 📌 Job Summary Join one of...
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Customer Support Representative
2 weeks ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process for Hyderabad (Hitec-city). Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Bangalore, Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) 📌 Job Summary Join one of the...
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Customer Support Representative
1 week ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process for Hyderabad (Hitec-city). Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Bangalore, Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
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Customer Support Representative
1 week ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
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Customer Support Representative
1 week ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
