Manager – Policy Servicing

2 weeks ago


gurugram, India Max Life Insurance Company Limited Full time

Key Responsibilities:Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactionsCoordination with various department at HO for smooth operations and processing of cases on time.Daily WIP management to ensure TAT is adheredPartner location visit and resolve their queriesSingle point of contact for partner to any operation help and processing of cases.Ensure for closure of cases within the TAT.MIS and Data analysis NPS Detractors analysis and take corrective action plan to improve the process.Data reconciliation, MIS/Dashboard ReportingAnalyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation.Open audit points to be closed within timeline and ensure timely submission of self-identified issues.Ensuring the timely response to on queries recd from mail and resolving the requests within defined timelinesMeasure of Success:TAT Adherence as per the Target defined on following Metrics – 72 Hrs-50%, Half SLA -95% and SLA-100%NPS Target - >75%Timely reporting of Dashboard/MISMaintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.Keep update on Audit Points and Timelines.Timely SOP updation and maintenanceDesired qualifications and experience: Should be a Post Graduate, preferably with Insurance background & Professional qualification.Good Knowledge of Ingenium Application.Must have a minimum of 10-12 years in Insurance and handling the team.Knowledge and skills required: People ManagementExposure to quality tools and processesGood communication skillsStrong adaptability and Problem-solving skillsPresentation skills


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  • gurugram, India Max Life Insurance Company Limited Full time

    Key Responsibilities: Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactions Coordination with various department at HO for smooth operations and processing of cases on time. Daily WIP management to ensure TAT is adhered Partner location visit and resolve their...


  • gurugram, India Max Life Insurance Company Limited Full time

    Key Responsibilities:Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactionsCoordination with various department at HO for smooth operations and processing of cases on time.Daily WIP management to ensure TAT is adheredPartner location visit and resolve their...


  • Gurugram, India Max Life Insurance Company Limited Full time

    Key Responsibilities:Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactionsCoordination with various department at HO for smooth operations and processing of cases on time.Daily WIP management to ensure TAT is adheredPartner location visit and resolve their...


  • Gurugram, India Max Life Insurance Company Limited Full time

    Key Responsibilities: Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactions Coordination with various department at HO for smooth operations and processing of cases on time. Daily WIP management to ensure TAT is adhered Partner location visit and resolve their...


  • Gurugram, India Max Life Insurance Company Limited Full time

    Key Responsibilities:Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactionsCoordination with various department at HO for smooth operations and processing of cases on time.Daily WIP management to ensure TAT is adheredPartner location visit and resolve their...


  • Gurugram, India Max Life Insurance Company Limited Full time

    Key Responsibilities:Distribution/stakeholder Management – liaison with Distribution partner and servicing team and ensure timely completion of servicing transactionsCoordination with various department at HO for smooth operations and processing of cases on time.Daily WIP management to ensure TAT is adheredPartner location visit and resolve their...

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    gurugram, India Spectral Consultants Full time

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