Senior CRM QA Engineer

2 days ago

Bangalore, India ANSR Full time
Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.The Retention Technology team is part of the broader Direct To Consumer (DTC) team, which aligns with our corporate strategy of putting our customers and our direct relationships with our customers first. We strive to be a customer-centric division, using the latest technologies and innovations to serve our customers in a manner that is authentic with the brand values.
The Quality Assurance Engineer – DTC, Retention will play a crucial role in ensuring the quality and reliability of our front-end multi-channel customer experience projects. This role involves collaborating with cross-functional teams to align projects with business objectives and enhance the customer experience in a fast-paced, global fashion retail environment.

Quality Assurance Engineer, you will:
Develop and execute test plans and test cases for complex front-end multi-channel customer experience projects using Agile methodologies (Scrum / Kanban).
Collaborate with cross-functional teams including UX/UI designers, developers, and stakeholders to ensure quality standards are met.
Utilize data-driven insights to inform testing strategies and demonstrate the impact of quality assurance.
Must-Have Experience:
Proficiency in Agile project management tools (JIRA, Trello, Azure DevOps).
Strong analytical skills with the ability to interpret data and provide actionable insights.
Experience in developing and executing automated test plans and test cases.
Experience in developing and executing test plans and test cases.
Experience with e-commerce platforms like SAP Hybris.
Selenium
Cypress
Postman (for API testing)
Salesforce
SAP Commerce
Klaviyo (CRM)
Google Marketing Platform, etc.

Bachelor’s degree in computer science, Information Systems, Marketing Technology, or related field.
Experience in the retail industry, particularly within a global context.
Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects.
Experience in analysing and mapping customer journeys, and familiarity with digital marketing tools.
They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs.

SHOW YOU CARE.
Great relationship management that delivers results through effective teamwork
You will help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
You will take ownership for your own development, proactively seeking out feedback to build self-awareness

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