Remote - IT support Engineer

3 days ago


Bangalore, India Testsigma Full time

About Testsigma Testsigma is a modern, AI-powered, low-code test automation platform that makes it easy for QA teams to automate web, mobile, and API tests using simple English. Teams can create, run, and maintain automated tests across thousands of browsers, devices, and environments without writing code. Global brands such as Cisco, Samsung, Bosch, Honeywell, and the American Psychological Association trust Testsigma to ship quality software faster. What You Will Do As a Technical Support Engineer (Solution Engineer) # Provide 24x5 support to customers across chat, email, and ticketing tools # Reproduce issues using dev tools, logs, and test data # Escalate bugs with clean repro steps to Engineering/DevOps # 1–3 years in Technical Support / Application Support / QA Support ~ Understanding of HTML DOM, CSS, and browser dev tools ~ Familiarity with manual and automation testing concepts ~ Logical troubleshooting mindset and patience with chat interactions ~ Willingness to work rotating shifts (24x5) Ability to read basic JavaScript/Java/Python Experience with SaaS platforms, ticketing tools, and cross-browser testing Exposure to automation frameworks (Selenium, Cypress, Playwright) Opportunity to grow into L2, Enterprise Solution Engineering or Automation roles Work with a global user base solving meaningful, real-world testing challenges



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