Veeva CRM Client Manager

2 weeks ago


bangalore, India HTD Resources Full time
Title: Veeva CRM Client Manager
Location: Bangalore (Hybrid)
Duration: Full Time (US Shift)
Job Responsibilities:
- You will be working collaboratively with other developers, to plan and deliver customer requirements.
- You will use your talent and experience throughout the development life cycle.
- We will bring your dreams and goals to life and ensure that you are an active contributor to our growth.
Responsibilities as a Veeva CRM Expert:
- Develop, Maintain, and support the Veeva applications as well as document the applications.
- Configuring / Customizing Veeva applications to meet client requirements.
- Participate throughout the whole development process where your inputs are the most valuable.
- Prototyping application so that our clients can discover new functionalities.
- Provide technical recommendations.
- Use best practices and ensure the outcome is of the highest quality.
- Keep up with current CRM tools available through the CRM developer portal.
- Working collaboratively with cross-functional team of developers and deliver on target.
- Understanding or experience working in an agile development lifecycle including development, testing, deployment, and monitoring.
- Strong Organization, planning and time management skills, including experience in leading and managing programs.
- Introduce ways to manage and resolve differences.
- Encourage training and personal development.
- Build in regular reviews.
- Act as Veeva Subject Matter Expert in recommending enhancements in technical function/business utility.
- Other duties and projects as assigned.
Responsibilities as a Client Project Manager:
- Understand client needs and gather detailed requirements and document them to support the delivery teams.
- Develop comprehensive project plans, including timelines, milestones, and resource allocation.
- Monitor project progress and ensure adherence to timelines and budgets.
- Serve as the primary point of contact between the client and internal teams.
- Facilitate clear and consistent communication to ensure client expectations are met.
- Identify and engage key stakeholders throughout the project lifecycle.
- Manage stakeholder expectations and address any concerns promptly.
- Identify potential project risks and develop mitigation strategies.
- Proactively address issues that may impact project scope, schedule, or quality.
- Coordinate and lead project team meetings.
- Assign tasks and responsibilities to team members, ensuring clarity and accountability.
- Maintain detailed project documentation, including meeting minutes, status reports, and project plans.
- Provide regular updates to clients and internal stakeholders on project status.
- Coordinate with external vendors and service providers as needed.
- Ensure vendor deliverables are on time and meet project requirements.
- Manage changes to the project scope, schedule, and resources.
- Ensure any changes are documented and communicated effectively.
- Ensure a high level of client satisfaction by delivering projects that meet or exceed client expectations.
- Gather client feedback and implement improvements as needed.
Qualifications and Experience Required:
- We are looking for talented and passionate individuals who like team-working and can share their knowledge across teams with the following skillsets
- Very good working knowledge of both written and spoken English
- 8+ years of experience in Pharma CRM and a minimum of 5+ years on Veeva platform
- Experience working with customers closely and must have good skills in stake holder management.
- Very good understanding of Health Care domain
- Very good understanding of Veeva applications and its modules such as Veeva CRM, Veeva Vault, Veeva Network, Approved emails, CLM etc.
- Very good understanding of Veeva Report Dashboards, Workflows etc.
- Very good understanding of Veeva Release Management such as Change Set, ANT Migration Tool etc
- Proficiency in Veeva activities like creating Cycle Plans, Surveys, Data Change Requests, Roster Management, Coaching Reports etc
- Experienced in writing and scheduling batch Apex jobs
- Development experience with class frameworks and libraries
- Deep understanding of Force.com, Visualforce, SFDC, Apex, SQL/SOQL, XML, HTML, Eclipse, Java, JavaScript, SOAP and REST techniques
- Web programming experience using Apex, JavaScript, HTML and CSS
- Knowledge of various web standards such as JavaScript, HTTP protocols, AJAX, Flash, XML and JSON
- Very good understanding of relational database concepts
- Very good understanding of Salesforce governor’s limits and knowledge of working around them
- Experience in customer interactions such as conducting Alpha Review and Beta Review
- Experience and understanding of SDLC.
- This role needs very close working with customers, and it is necessary to work during US Hours.
Certifications and other Knowledge
- Certified Veeva developer or other Veeva Certifications is a plus

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