Servicenow business analyst

4 weeks ago


Hyderabad, India Tata Consultancy Services Full time
Dear Aspirant ,
Greetings from TCS
TCS presents excellent opportunity for Service Now Business Analyst
Exp: 5 - 11 Years
Job Location: Chennai / Bangalore / Hyderabad / Mumbai / Pune / Delhi / Noida / Gurgaon
Experience as a Business Analyst with a focus on Service Now implementations and Solid understanding of Service Now platform and related applications.
Experience in requirements gathering, business process analysis, and documentation for Service Now applications (e.g., ITSM, ITOM, HRSD, CSM).
Strong understanding of Service Now platform capabilities and features, including modules such as Incident Management, Change Management, Problem Management, Service Catalog, and others.
Experience with Agile/Scrum methodologies and working in cross-functional teams.
Prior experience in process mapping and business process reengineering.
Familiarity with Service Now Studio, Flow Designer, and Business Rules is a plus.
Basic understanding of ITIL processes and how they align with Service Now modules.
Familiarity with Service Now reporting tools and Performance Analytics
Regards,
Sai Lokesh S

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