Kran Consulting Pvt. Ltd | Software Operations and Maintenance lead
4 days ago
Experience: Minimum of 12 years experience in IT projects. Should have experience in service level management, operations and maintenance of large IT projects for government clients (minimum 2 projects) for at least 3 years.
Location: Madhya Pradesh. ( Expected to travel and be stationed across various States in India as per project requirement)
Responsibilities:
Operations Management:
· Lead day-to-day operations of systems, infrastructure, or facilities, ensuring that all processes, equipment, and services run efficiently and effectively.
· Coordinate with various internal teams to monitor system performance, identify operational bottlenecks, and implement solutions.
· Ensure adherence to standard operating procedures (SOPs) for operations, performance monitoring, and safety protocols.
· Manage incident management and resolve operational issues promptly to minimize downtime and disruptions.
Maintenance Strategy & Planning:
· Develop and implement an effective O&M strategy, including preventive maintenance schedules, corrective maintenance procedures, and contingency plans.
· Plan, schedule, and supervise routine maintenance activities, ensuring compliance with safety and quality standards.
· Oversee the assessment and maintenance of equipment, systems, and infrastructure, ensuring that all assets are properly serviced and maintained.
Team Leadership & Management:
· Lead and supervise the O&M team, ensuring they are properly trained, resourced, and aligned with the organization’s operational goals.
· Allocate tasks and responsibilities to team members based on their skills and expertise.
· Provide coaching and mentorship to staff, fostering a collaborative and high-performance team culture.
· Conduct regular performance reviews and identify areas for improvement and skill development within the team.
Budgeting & Cost Management:
· Manage the O&M budget, ensuring that resources are allocated efficiently and cost-effectively.
· Monitor and control O&M costs, working with the finance team to identify and implement cost-saving measures without compromising operational efficiency.
· Ensure that all O&M activities are conducted within the allocated budget and report any deviations to management.
Compliance & Safety:
· Ensure that O&M activities comply with relevant regulations, industry standards, and company policies.
· Maintain safety protocols and guidelines, ensuring that all work is conducted in a safe manner and that hazards are identified and mitigated.
· Oversee the implementation of safety training programs and emergency response plans for the O&M team.
Performance Monitoring & Reporting:
· Monitor key performance indicators (KPIs) related to operations, maintenance, and service quality, ensuring targets are met.
· Prepare and present regular O&M performance reports to senior management, highlighting achievements, challenges, and areas for improvement.
· Utilize data analytics to track system performance, identify trends, and implement improvements to enhance efficiency.
Continuous Improvement & Innovation:
· Lead efforts to continuously improve O&M processes and systems, leveraging industry best practices and emerging technologies.
· Identify and implement automation tools, predictive maintenance solutions, or other innovations to improve operational efficiency and reduce downtime.
· Collaborate with engineering and technical teams to recommend upgrades or modifications to existing systems based on performance insights.
Vendor Management & Contract Oversight:
· Manage relationships with third-party vendors, contractors, and service providers, ensuring compliance with SLAs, service quality, and cost-effectiveness.
· Oversee the negotiation and renewal of contracts related to operations and maintenance services, ensuring terms align with business needs.
· Ensure that all equipment and service contracts are managed properly, including warranty claims, support services, and vendor performance monitoring.
Emergency & Incident Response:
· Coordinate emergency response activities and troubleshooting procedures in case of system failures, breakdowns, or other disruptions.
· Lead incident investigation and root cause analysis to ensure that corrective actions are taken to prevent reoccurrence.
· Maintain detailed records of incidents, issues, resolutions, and lessons learned for future reference.
Skills Required:
· Strong leadership and team management abilities, with the capacity to motivate and manage a diverse team.
· Excellent problem-solving and troubleshooting skills, with the ability to resolve complex operational issues.
· Strong project management skills, with experience in planning, scheduling, and resource allocation.
· Proficiency in maintenance management software and other operational tools.
· Knowledge of operational KPIs and performance metrics, with the ability to analyze data and drive performance improvements.
· Familiarity with compliance requirements, safety standards, and industry regulations.
· Strong communication skills, with the ability to interact effectively with internal teams, stakeholders, and vendors.
Qualification:
· Minimum BE/ B.Tech/ MCA/M.Tech / MSc. in Computer Science/ Electronic & Communication Engineering /IT or MBA (IT).
· The resource should have a minimum of 12 years experience in IT projects with at least 6 years in management of large IT Projects.
· The resource should have experience in service level management, operations and maintenance of large IT projects for government clients (minimum 2 projects) for at least 3 years.
· The resource should have a certification in any Certified PMI/Prince 2/ ITIL.
· Fluency in English and Hindi (Speaking, reading & writing).
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