Service now developer

2 days ago


Chennai, India Mphasis Full time
Job Description: Service Now Consultant
Experience: 9 to 12yrs
Key Responsibilities:
1. Service Now Implementation:
· Develop and support Service Now implementations.
· Combine ITIL-based process consultancy with agile methods (Scrum).
· Define and tailor Service Now solutions to meet client requirements.
2. Development and Integration:
· Design, develop, and implement Service Now applications and modules.
· Integrate Service Now with external systems and troubleshoot issues.
3. Process Improvement:
· Enhance the company's Service Now delivery capability.
· Provide value-based assessments and workshops to maximize business results from Service Now software.
4. Documentation and Training:
· Maintain detailed system documentation, including design specs, maintenance, troubleshooting, and deployment.
· Provide training and support to organizational teams as needed.
5. Collaboration:
· Work closely with clients and internal teams to ensure successful project delivery.
· Align with peers to ensure delivery on time, on budget, and on scope.
Qualifications:
· Experience in Service Now development and IT consulting (3-6 years preferred).
· Knowledge of IT Service Management (ITIL) and Service Now platform capabilities.
· Familiarity with scripting languages (Java Script, Python, Perl, etc.).
· Strong communication and presentation skills.
· Ability to work in dynamic and fast-paced environments.
This role is essential for ensuring that Service Now solutions are effectively implemented and tailored to meet the specific needs of clients

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