Assistant housekeeping manager

1 month ago

Pune, India Centro Hotels Full time
Assistant Housekeeping Manager – Centro Hotels
Location:  Pune, India
About Us: Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, the flagship hotel is located in Pune. Built on the principles of human-centered design, continuous innovation, and tech-forward thinking, Centro is known for its exceptional product and service in addition to offerings like Chirp (the in-house café) and Bloom (the event space).
We are looking for individuals with a passion for hospitality who are eager to build a long-term career and grow with us. If you’re seeking a supportive, fast-paced environment with opportunities for meaningful professional and personal development, we’d love to hear from you.
Job Overview: The  Assistant Housekeeping Manager  will supervise and coordinate the housekeeping team, ensuring the seamless execution of cleaning operations across guest rooms, public areas, and back-of-house spaces. The role requires leadership, operational expertise, and a commitment to exceeding service expectations. Additionally, the Assistant Housekeeping Manager will play a critical role in managing inventory, training, and fostering a culture of continuous improvement within the housekeeping team.
Key Responsibilities: Team Management & Supervision: Lead and oversee daily housekeeping operations, ensuring all team members deliver exceptional cleanliness and maintenance standards.
Create work schedules and allocate resources efficiently to balance workload and optimize staff performance.
Conduct daily briefings, assigning tasks and providing operational updates to ensure smooth execution.
Perform routine inspections of guest rooms, public areas, and back-of-house spaces, addressing deficiencies promptly.
Motivate and mentor housekeeping staff, promoting professional growth and team morale.
Guest Experience & Service: Ensure all guest rooms are cleaned, serviced, and inspected to maintain superior quality and readiness.
Handle escalated guest complaints and requests with professionalism, ensuring prompt resolution.
Collaborate with the Front Office and Maintenance teams to ensure guest satisfaction and room readiness.
Develop and implement strategies for creating memorable guest experiences through personalized touches and attention to detail.
Inventory & Supplies Management: Monitor and maintain inventory levels for cleaning supplies, linens, and guest amenities, ensuring cost-effective procurement.
Collaborate with vendors to ensure timely restocking of materials and maintain strong supplier relationships.
Oversee proper usage and maintenance of housekeeping equipment, identifying repair needs proactively.
Training & Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and service standards.
Assist in onboarding new team members and ensuring alignment with hotel values and standards.
Organize refresher courses for staff to maintain and enhance skill sets.
Health, Safety, and Compliance: Enforce compliance with health and safety regulations, including proper chemical handling and hygiene protocols.
Conduct regular safety drills and equipment checks, ensuring a secure working environment for the team.
Prepare for internal and external health and safety audits, ensuring operational readiness.
Reporting & Communication: Maintain detailed records of cleaning schedules, inventory levels, and guest feedback.
Report maintenance issues and collaborate with engineering to address them promptly.
Provide regular updates on team performance and operational challenges.
Qualifications: Diploma or Bachelor’s degree in Hospitality Management or a related field.
4–6 years of progressive housekeeping experience, preferably in supervisory or management roles within the hospitality industry.
Proven leadership and team management abilities with a focus on mentorship and motivation.
Strong attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
Exceptional communication skills and the ability to handle guest relations effectively.
Knowledge of housekeeping procedures, safety standards, and inventory management.
Proficiency in MS Office applications and familiarity with housekeeping management systems.
What We Offer: At Centro, you’ll find more than just a job — you’ll find a chance to grow with an exciting startup that’s redefining the hospitality industry. Here’s what you can expect:
Competitive Compensation:  A competitive salary and benefits package.
Career Growth Opportunities:  Work in a dynamic, fast-paced environment that encourages innovation, creativity, and professional development.
Startup Benefits:  Be part of a company where your ideas and contributions have a direct impact. Enjoy the flexibility, rapid decision-making, and learning opportunities that come with working in a growing startup.
Collaborative Culture:  A supportive workplace where teamwork and collaboration are key to success.
Perks:  Employee discounts on dining and events at Chirp Café and Bloom Event Space.

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