Associate Account Manager

2 days ago

India Mad About Digital (M.A.D) Full time

About MAD:

MAD is a full-service digital agency working on diverse brands from a plethora of industries. We leverage the powers of words, tech and design to tell compelling brand stories and build brands - all while maintaining the vibes

Location: Bangalore

Competitive Salary

Benefits at MAD:

We’ve worked hard to foster a flexible and employee-friendly culture. Here are some policies we’re proud to offer:

  • Hybrid Working Model: We work in the office on Tuesdays, Wednesdays, and Fridays. Mondays and Thursdays are remote, but you're welcome to come in if you prefer.
  • Medical Insurance: Health Insurance and accident coverage for all.
  • Paid Extended Medical Leave: We recognise that there may be times when you can't come to the office due to medical reasons. Rest assured, your sick leave will remain intact.
  • Annual Reset Leave: Every year end we make sure we give you time off before a new year comes in, these are usually 5-7 day at the end of the year.
  • Extended Work from Home: Many of us at MAD come from all over the country, and when it's time to head home, we embrace the flexibility to work from wherever suits you best
  • Compensatory Offs: If you work beyond regular hours, you'll receive compensatory time off and reimbursement for travel and meals.

Work Description:

  • Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel.
  • Meeting/discussing with clients to understand their requirements and communicating the same to the team.
  • Working with the team to conceptualize a digital/communication campaign that meets the client's brief.
  • Managing client’s social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics).
  • Presenting campaign ideas and budgets to the client.
  • Providing inputs while creating digital campaigns and strategies.
  • Ensuring that communication flows effectively within the agency team working on the account.
  • Refining the details of campaigns and ensuring that client’s challenges are being addressed.
  • Presenting creative work to clients for approval/modification.
  • Managing budgets and campaign costs.
  • Creating reports for clients (campaigns and more).
  • Monitoring the effectiveness of campaigns and taking necessary steps to optimize them.
  • Arranging and attending meetings in order to maintain a healthy relationship between client and agency.
  • Creating 'pitches', along with the creative team.
  • Accountable for account success, delivery quality and client satisfaction.
  • Play the role of collaborator in the team that works on a particular account.

Qualifications:

  • Up to 1 year of professional experience in managing and growing client accounts.
  • Preferably with experience in working within a digital, product or creative agency.
  • Excellent client servicing skills, including verbal and written communication.
  • Exceptionally strong interpersonal and client management skills.
  • An expert storyteller with superior presentation skills to effectively present and sell ideas to clients.
  • Able to understand and translate complex business challenges and consumer insights into smart digital solutions.
  • Ability to collaborate effectively with all the teams of the agency.
  • Sound business acumen and negotiation skills.

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