Moderator Specialist

Moderator Specialist – On-Site in Gurugram (Work From Office Only)Location: Gurugram, India (Strictly On-Site)Employment Type: Full-TimeExperience: 0-2 years (fresher graduates are welcome to apply)Company DescriptionXO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.Role DescriptionAs a Moderator Specialist, you’ll be the guardian of our community standards and content quality. You’ll review listings, media, and user interactions to ensure they align with our guidelines. You’ll also help shape our moderation policies and escalate issues that require deeper investigation or policy updates.ResponsibilitiesReview and approve or reject user-submitted listings, images, bios, and comments based on platform guidelinesMonitor user activity for spam, scams, inappropriate content, or policy violationsFlag and escalate high-risk or repeat violations to leadership or technical teamsCollaborate with the customer support team to resolve user-reported issuesHelp refine and update moderation policies and workflows as the platform evolvesMaintain a consistent tone and approach that reflects XO Bestie’s values of inclusivity, creativity, and communityTrack moderation trends and provide feedback to improve platform safety and user experienceRequirements0-2 years of experience in content moderation, trust & safety, or community managementPreferred degree is Marketing, Communications, Psychology, Arts, Technology.Strong attention to details and ability to make fair, consistent decisionsFamiliarity with digital marketplaces, creator platforms, or e-commerce environmentsExcellent written communication skillsComfortable using moderation tools, CMS platforms, and basic analytics dashboardsKnowledge of American English and slangsEmpathy, discretion, and a strong sense of digital responsibilityWhy Join UsBe part of a startup and fast-growing platform with a mission to empower small businesses and creatorsFriendly cultureOpportunity to shape support systems from the ground upWork directly with the founders and core team in a collaborative, creative environmentA chance to grow with a platform that values creativity, community, and authenticity