Manager - Health Coach

2 days ago

Chennai, India Amura Health Full time
We are seeking a highly capable and driven Manager – Health Coach (Night Shift) to oversee all health coaching operations during the night shift. This in-office leadership role is responsible for managing Levels 0–2 health coaches, ensuring operational efficiency, maintaining client engagement and conversion targets, and handling escalations with professionalism.

The position requires a strong focus on people management, operational oversight, crisis handling, and continuous improvement. Leadership & People Management

Lead, mentor, and guide Levels 0–2 health coaches, fostering professionalism, accountability, and collaboration.
Conduct performance reviews, identify skill gaps through the skill matrix, and provide timely coaching and feedback.
Oversee live shift operations to ensure engagement and conversion metrics are consistently met.
Ensure accurate documentation and prepare detailed shift-end reports for leadership.

Crisis Management

Manage escalated or high-risk client cases with composure and sound judgment.
Provide training to staff on crisis-handling protocols and ensure team readiness for urgent situations.
Client Experience & Quality Control

Audit client interactions to ensure empathy, professionalism, and adherence to quality standards.
Resolve client complaints swiftly and effectively to maintain high satisfaction and retention rates.
Recommend and implement operational improvements to optimize performance.
Stay updated with industry developments and apply best practices to shift management.
High emotional intelligence and maturity.
Strong crisis management and decision-making ability.
Minimum of 5 years of professional experience in healthcare, operations, customer service, or a related field.
Prior supervisory or leadership experience is preferred.
Bachelor’s degree is strongly preferred.
Mandatory in-office availability for night shift.

Performance Indicators

Achievement of engagement and conversion targets during the night shift.
We are a health startup with a presence in multiple countries.

The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. Is this a WFH role?
We do not have a WFH option. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office?
Do you have an online presence?
(Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost.

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