Tech Team Lead

1 day ago

Bangalore, India Mareana Full time
Support Lead Bangalore / Full-Time

At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Support Lead to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and SLA compliance. The ideal candidate should prosses strong technical expertise in Python, Databases, DevOps tools, Jira, Log analysis, Sanity testing, Application monitoring, issue triaging along with excellent leadership and communication skills.

Lead and manage daily support operations for critical applications and services
Monitor application health and performance
Perform log analysis and troubleshooting for production issues to ensure timely resolutions
Proficient in code analysis with strong debugging skills
Oversee triaging of incidents and manage escalations in collaboration with the DevOps and development teams
Utilize Jira for issue tracking, prioritization and workflow management
Support sanity testing post-deployment to validate stability and performance
Ensure strict SLA compliance and drive continuous improvement to meet or exceed support KPIs
Generate and present periodic reports to the Leadership Team (LT) on support activities, system health and performance metrics
Collaborate with cross-functional teams to identify areas for support process optimization and automation
Provide mentorship and guidance to junior team members in handling complex support issues

Bachelor’s degree in computer science, Information Technology or related field or MCA or equivalent
~6-8 years of hands-on experience in delivering end-to-end support, including L2 and L3 activities
~5+ years in application or production support and 2+ years in a lead role
~ Very good hands-on experience in the Python, PostgreSQL, SQL etc.
~ Knowledge of Ne04j (Graph Database) is desirable
~ Monitoring and troubleshooting SaaS application across cloud platforms like AWS, Azure and GCP
~ Able to utilize Jira for issue tracking, prioritization and workflow management
~ Familiar with DevOps tools (e.g.: Jenkins, Git, Docker, Kubernetes, CI/CD pipelines)
~ Knowledge of ETL and data integration tools, including Apache Airflow, Informatica or Talend would be beneficial
~ Good understanding of methodologies like Agile/Scrum
~ Medical Insurance
Gratuity
Paid Time Off
Employee referral bonus program
Founded in 2015, Mareana is an AI-powered software company with the mission of accelerating digital transformation in manufacturing, supply chain, and sustainability via our connected intelligence platform.
Mareana’s platform uses AI/ML to rapidly connect disparate, siloed data across the entire business process, allowing our customers to shift their time and effort from data preparation to making complex business decisions intuitively, in real time.
Our customers are market leaders in life sciences, chemicals, and general manufacturing who have realized over a billion dollars in business value by leveraging our platform.

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