Travel Consultant
2 weeks ago
Looking to grow your career in travel and aviation services? dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering & retail, and travel services to its customers across the globe. dnata India is opening its doors to passionate professionals ready to elevate the customer experience across global operations. Send your CV to us or walk-in to engage with our team, explore opportunities in travel support, and discover how you can contribute to dnata’ s world-class service mission. Reporting to the Reservation & Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information. Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata. Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues. Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations. Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance. Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivalled service to clients. Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff. Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Manage close working relationships with contracting and operation teams. Customer service orientation Attention to detail and quality Qualifications / Skills / Experience Minimum of 4 years front line travel experience as a reservation/sales agent. Strong verbal and written English is a must. Knowledge of world geography and major carrier networks to facilitate quick itinerary planning. Knowledge of world wise visa for corporates Interpersonal ability, telephone and customer service skills. Previous experience / awareness of the Indian market in airline / travel industry would be an advantage.
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