lead SDWAN Fortinet

4 days ago

Delhi, India Tata Communications Full time

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.ResponsibilitiesTechnical administration or troubleshooting to ensure the efficient functionality of the solution.Incident Validation, Incident Analysis, Solution recommendationAssists with the development, revision, and maintenance of Standard Operating Procedures and Working InstructionsAct as a point of escalation for Level-1 customer service analystsCoordinate with IT teams on escalations, tracking, performance issues, and outages.Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.Publish weekly reports and monthly reports on customer service operations activity.Desired Skill setsTroubleshooting and hands on knowledge on FortigateGood knowledge on implementation, installation, integration troubleshooting and overall functionalitiesExperience in troubleshooting platform related issues, data backup, restoration, retentionMaintains awareness of latest technologies in the domain

  • Lead sdwan fortinet

    4 days ago

    Delhi, India Tata Communications Full time

    Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Forti Gate SDWAN/Cloud & security/Unified Collaboration/Mobility & Io T/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture...

  • Lead sdwan fortinet

    2 days ago

    Delhi, India Tata Communications Full time

    Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Forti Gate SDWAN/Cloud & security/Unified Collaboration/Mobility & Io T/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture...

  • lead SDWAN Fortinet

    3 days ago

    Delhi, India Tata Communications Full time

    Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc....

  • lead SDWAN Fortinet

    3 days ago

    Delhi, India Tata Communications Full time

    Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc....

  • lead SDWAN Fortinet

    1 day ago

    New Delhi, India Tata Communications Full time

    Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc....

  • lead SDWAN Fortinet

    3 days ago

    New Delhi, India Tata Communications Full time

    Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc....

  • Cisco Viptela

    2 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    TCS Hiring !!!Role: Cisco Viptela (SDWAN)Exp: 8-12 YearsLocation: Pan IndiaJDRequired Technical Skill Set: SDWAN -Velocloud, Viptela, Versa, Meraki, Fortinet- Hands-on Experience in Network Monitoring and Alert Management - Experience in troubleshooting transport layer issue (WAN Link) - Experience working on Large global MPLS/SD-WAN Projects - Exposure on...

  • Presales System Engineer

    2 weeks ago

    New Delhi, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Pre-Sales System Engineer to contribute to the success of...

  • Network Engineer(SDWAN, Viptela, Velocloud, Versa, Meraki, Fortinet)

    2 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Role-Network Engineer2Required Technical Skill Set- SDWAN -Velocloud, Viptela, Versa, Meraki, FortinetNo of RequirementsDesired Experience Range-8to12yearsLocation of Requirement -PAN INDIADesired Competencies (Technical/Behavioral Competency)Must-Have(Ideally should not be more than 2-4)- Hands-on Experience in Network Monitoring and Alert Management -...

  • Cisco Viptela

    4 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    TCS Hiring !!!Role: Cisco Viptela (SDWAN) Exp: 8-12 Years Location: Pan IndiaJD Required Technical Skill Set: SDWAN -Velocloud, Viptela, Versa, Meraki, FortinetHands-on Experience in Network Monitoring and Alert Management Experience in troubleshooting transport layer issue (WAN Link) Experience working on Large global MPLS/SD-WAN Projects Exposure on uCPE,...