Technical trainer
2 weeks ago
Description : Train new hires and up-skill existing staff to enhance customer experience and improve Customer satisfaction at all levels
Responsibilities
1. Monitor Course completion of schedule training calendar
2. Identify areas of improvement, upskill techs and front desk executives based on performance scores
3. Deliver product knowledge to newcomers
4. Ensure process, procedure and compliance adherence
5. Prepare SOP and version it
6. Prepare question bank fortnightly and ensure all individuals completes the course.
7. Double up as L2 repair approver as and when required.’’
8. Training executives on customer handling skills, and deploy mock exercises
9. Train techs on troubleshooting techniques.
10. Prepare and provide on-job training
11. Skill enhancement basis performance
Ideal candidate:
1. Should have at least 3 yrs experience training technicians - Knowledge of Apple products & technical knowledge is preferred
2. Has thorough knowledge of anti-static regulations
3. Understanding of effective teaching methodologies and tools
4. Proficient in MS Office & Apple applications & troubleshooting
5. BTech / BE / BSc /BCA in Computer Science is suitable
6. Should be able to do both Classroom and Online training
7. Should be able to travel across i Care locations (as needed)
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