Razorpay | Manager

1 month ago

bangalore, India Razorpay Full time
Dear All,
Razorpay is hiring for a Manager - Financial Operations ( Reconciliation Specialist ).
Location - Bangalore
What will you get to work on?
You will have to work on managing the daily operational tasks including but not limited to handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc.
Key Responsibilities:
• Need to closely work with the team members for recon and other issues and at times require to contribute individually.
• Have good knowledge of product to resolve any customer, merchant or bank issues.
• Dealing with other team specially Support / Sales for resolution of queries.
• Handling areas that impact inflow and outflow of funds at transaction level.
• Complete tasks considering SLAs and preparation of various reports on daily, weekly and monthly basis for team assigned.
• Co-ordinate with Banks for issues in reconciliation and payments and delay settlement of funds.
• Work closely with Tech teams to raise red flags, share/prepare appropriate data for investigation and understand the root cause to attain 100% reconciliation. Also, find innovative ways of automation.
•Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal and external stakeholders across banks, processors, and networks
Requirements –
8-10 years of experience in Operations of Payment Gateway / E-wallet/ Fintech firm.
Good knowledge about MS-Offce (Excel, Power Point)
Excellent interpersonal and communication skills, both written and verbal.
Please Note - We are looking for an immediate joiner. Interested candidates can share their resumes to with CTC, ECTC, Location and Notice Period.

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