Digital Healthcare: Deployment Support Coordinator

We have Openings for Desktop Support Manager professionals at Bangalore location
Total Experience: 12+ yrs
Role: Desktop Support Manager
Mode of job: 5 Days Working from Office
Shifts: Rotational shifts

Develop and maintain professional and productive relationships with clients, infrastructure vendors such as end user compute equipment, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations
Provide technical overview of product architecture, functionality, system / data requirements and integration of Laptop/Workstation enterprise applications
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supports
Meet all financial performance objectives for area of responsibility and take corrective action as needed
Implement and make recommendations to improve methodologies, core competencies and processes for deployment to ensure stable and quality product & service delivery consistent with company objectives and client expectations
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day end point and end user delivery operations and the client experience
Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment functions and company priorities
Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management
Extensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager.
Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
Microsoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail.
Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s.
Working knowledge of Microsoft Teams audio/video conferencing systems
Education / Experience Requirements
Bachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
End-to-end process thinker, with proven experience in business processes and workflow design
Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation
Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies
Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools and related cloud-based technology systems

Total experience:
Rev experience in Desktop Support:
Number of years of experience as Manager:
team handling experience:
Do you have experience handling Global customer/ Users:
are you willing to work in rotational shifts:
are you willing to work 5 days from office:

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