myGwork | Learning Experience Designer, Prime Video
13 hours ago
DESCRIPTION:
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video Learning & Development team is seeking a talented Learning Experience Designer to create interactive and engaging learning experiences for our team members. This individual must employ agile instructional design and distribution methods that best suit the content and learner profile as well as meet customer timelines and expectations. An ideal candidate is driven, talented, and experienced with all elements of graphics, visual design, animation, and video creation. In addition to strong graphic and media design skills, the candidate must have strong strategic and systems thinking, organizational skills, experience managing small and large projects, and acute attention to detail. They must have excellent communication, presentation, and interpersonal skills and the ability to present and defend their design decisions to leadership.
The main customer of this role will be the Prime Video Content Publishing Operations team. It is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold Prime Video's Customer experience, Quality bar and metrics. The Content Publishing Operations team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.
Key job responsibilities
• Support defining, developing, and managing a global program and supporting curricula
• Collaborate effectively with the internal leaders, subject matter experts (SMEs), and others to develop learning solutions across multiple organizations
• Work independently to manage multiple projects and programs concurrently
• Design and develop training materials and programs, applying adult learning principles and systematic instructional design to create learning curricula that best fits the needs of the audience and content
• Leverage rapid, agile development techniques and create content for a rapidly changing environment
• Conduct needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities and a global audience
• Pursue a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners
• Develop evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics
• Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders
• Prioritize effectively to manage multiple concurrent projects and initiatives
• Perform learning administration tasks including: upload of new content, update to existing content, curricula creation, and report generation
• Maintain knowledge of new learning approaches, technology and tools
• Effectively manage multiple projects and initiatives simultaneously with the ability to work both independently and collaboratively
• Have a passion for continuously improving the customer experience
• Be a creative problem solver who always thinks critically about next steps
• Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
BASIC QUALIFICATIONS:
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree
- 5+ years of experience in learner experience design or instructional design.
- Expertise using eLearning development tools such as Articulate Rise/Storyline and Camtasia
- Experience conducting training needs assessments
- Experience assessing curriculum effectiveness to develop solutions that positively impact learner performance
- Fluency in English (both spoken and written)
- A few work samples demonstrating your experience and skill using course authoring tools and instructional design theory will be required as part of the hiring process.
PREFERRED QUALIFICATIONS:
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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