Servicenow senior consultant

2 weeks ago

Noida, India Enable, A Fujitsu Company Full time
About Us:
· CRN Magazine Fast50 Ranking 2017-2019
· Asia Pacific & Japan Service Now Elite Partner of the Year 2022
· WFH & Office Flexible Arrangement
· Work from ANYWHERE in the World 8 Weeks Per Year
An Australian-born company, we have over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud to have been recognized as the Asia Pacific & Japan Service Now Elite partner of the year in 2019, 2020, and 2021. Our success comes from our people-first culture. That means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you’ve never done before.
Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have innovation and organizational change management practices intrinsic to everything we do.
Role Summary:
Enable is looking for talented Service Now Developers, with strong implementation, administration, and support skills with the Service Now platform. The Service Now Developer role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology.
You will have the technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart, who enjoys understanding the depths of the platform and views coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable investment in our people and their growth, so you should expect a challenge.
Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant - always with the support of your peers, mentors, and leaders.
Main Responsibilities:
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management Change Management, Configuration Management, and other ITIL process areas
Experience working with Service Now modules such as ITOM, ITAM, CSM, GRC, HRSD
Understanding of the project delivery lifecycle and processes
Practical experience in the creation or modification of the relevant ITSM toolset components
Experience implementing Service Now Service Catalog and CMS (Content Management System)
Integrating Service Now with other company applications.
Experience with scripting languages (Java Script, Perl, UNIX shell scripts)
Skills Matrix:
Minimum of 5 years of experience across Service Now Design and Development within a client-facing environment
Experience in presenting to an audience on technical aspects of the platform and in a specific domain
Present business acumen, be analytically minded while focusing on problem-solving
Must be a dynamic team player & demonstrate strong leadership ability.
Enterprise/large Service Management implementation experience
Solid experience in requirements gathering, including experience in creating process documentation, solution designs ,and detailed requirements
Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process, and technology perspective
Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
Certified implementation consultant across ITSM and ITBM, at a minimum 1 other implementation certificate
Experience across multiple Service Now releases ideally from Kingston to the most recent release, ability to articulate release updates and impacts on customers
Experience across Waterfall and Agile project methodologies
Proficiency in scripting including Java Script, CSS, HTML, Angular, and REST API integration experience
Providing platform insight and forward-thinking on Service Now upgrades, new releases, and future Service Now roadmap
Qualifications & Certifications:
IT Degree or relevant tertiary education in Computer Science
Service Now CSA + CIS ITSM + 1 other product CIS
Service Now sales & presales accreditation in 2+ Product lines
ITIL Foundation Certified
Bonus Points:
Additional Service Now certifications including - Service Now Suite Certified
Exposure to/general understanding of Service Now licensing
The Enable Way: Passionate, Pragmatic & Committed

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