Service Desk Analyst
2 weeks ago
Responsibilities: Must have excellent communication skills. Should have experience in technical support along with networking. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users. Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training and departmental development. Routine maintenance updates with other IT staff and business units. Provide all required documentation including standards, configurations and diagrams. Provide knowledge transfer of EUC operations. To provide support for on call escalations and doing root cause analysis of given issue. To independently resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements and company policies. Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
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Service Desk Support Specialist
2 weeks ago
Lucknow, Uttar Pradesh, India HCLTech Full timeJob Title: Service Desk AnalystAt HCLTech, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support: Provide hardware, software, and network problem diagnosis and resolution...
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Service Desk Operations Specialist
2 weeks ago
Lucknow, Uttar Pradesh, India HCLTech Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Provide hardware and software problem diagnosis and resolution via phone, email, and...
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Service Desk Analyst
2 weeks ago
Lucknow, India HCLTech Full timeResponsibilities: Must have excellent communication skills. Should have experience in technical support along with networking. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships...
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Service Desk Analyst
2 weeks ago
Lucknow, India HCLTech Full timeResponsibilities: Must have excellent communication skills.Should have experience in technical support along with networking.Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and...
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Front Desk Manager
2 months ago
lucknow, India KNK Awadh Salon & Academy Full timeCompany Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Front Desk Manager at KNK Awadh Salon & Academy in Lucknow. The Front Desk Manager will be responsible for overseeing the reception area, managing client appointments, handling inquiries, and ensuring smooth operations at the front...
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Front Desk Manager
2 months ago
Lucknow, India KNK Awadh Salon & Academy Full timeCompany Description we suggest you enter details here Role Description This is a full-time on-site role for a Front Desk Manager at KNK Awadh Salon & Academy in Lucknow. The Front Desk Manager will be responsible for overseeing the reception area, managing client appointments, handling inquiries, and ensuring smooth operations at the front desk....
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Front Desk Manager
1 month ago
lucknow, India KNK Awadh Salon & Academy Full timeCompany Description we suggest you enter details here Role Description This is a full-time on-site role for a Front Desk Manager at KNK Awadh Salon & Academy in Lucknow. The Front Desk Manager will be responsible for overseeing the reception area, managing client appointments, handling inquiries, and ensuring smooth operations at the front desk....
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Front Desk Manager
2 months ago
Lucknow, India KNK Awadh Salon & Academy Full timeCompany Description we suggest you enter details here Role Description This is a full-time on-site role for a Front Desk Manager at KNK Awadh Salon & Academy in Lucknow. The Front Desk Manager will be responsible for overseeing the reception area, managing client appointments, handling inquiries, and ensuring smooth operations at the front desk....
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Front Desk Manager
2 months ago
Lucknow, India KNK Awadh Salon & Academy Full timeCompany Description we suggest you enter details here Role Description This is a full-time on-site role for a Front Desk Manager at KNK Awadh Salon & Academy in Lucknow. The Front Desk Manager will be responsible for overseeing the reception area, managing client appointments, handling inquiries, and ensuring smooth operations at the front desk....
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Front Desk Manager
2 weeks ago
Lucknow, India KNK Salon Full timeJob Description:As a Front Desk Salon Receptionist, you will be the first point of contact for clients visiting our salon. Your main responsibilities will include greeting clients, answering phone calls, scheduling appointments, processing payments, and providing excellent customer service. You will also be responsible for maintaining a clean and organized...
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Front Desk Manager
2 weeks ago
lucknow, India KNK Salon Full timeJob Description:As a Front Desk Salon Receptionist, you will be the first point of contact for clients visiting our salon. Your main responsibilities will include greeting clients, answering phone calls, scheduling appointments, processing payments, and providing excellent customer service. You will also be responsible for maintaining a clean and organized...
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Front Desk Manager
2 weeks ago
Lucknow, India KNK Salon Full timeJob Description: As a Front Desk Salon Receptionist, you will be the first point of contact for clients visiting our salon. Your main responsibilities will include greeting clients, answering phone calls, scheduling appointments, processing payments, and providing excellent customer service. You will also be responsible for maintaining a clean and organized...
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Front Desk Manager
2 weeks ago
Lucknow, India KNK Salon Full timeJob Description:As a Front Desk Salon Receptionist, you will be the first point of contact for clients visiting our salon. Your main responsibilities will include greeting clients, answering phone calls, scheduling appointments, processing payments, and providing excellent customer service. You will also be responsible for maintaining a clean and organized...
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Front Desk Executive
5 months ago
Lucknow, India StockDaddy Full time**Job Title: Front Desk Officer** **Location: Lucknow** **Overview**: We're hiring a Front Desk Officer to join our team in Lucknow. As the first point of contact for clients and visitors, you'll play a crucial role in providing exceptional customer service and ensuring a positive experience. **Responsibilities**: - Greet and welcome clients and visitors...
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Front Desk Receptionist
2 weeks ago
Lucknow, Uttar Pradesh, India ShubhchintaQ HR ServiceS Full timeJob Title: Front Desk ReceptionistWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at ShubhchintaQ HR ServiceS. The ideal candidate will have excellent communication skills, a pleasant personality, and the ability to work in a fast-paced environment.Key Responsibilities:Greet and welcome guests as soon as they arrive...
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Front Desk Salon Receptionist
2 weeks ago
Lucknow, Uttar Pradesh, India KNK Salon Full timeJob Title: Front Desk ManagerAt KNK Salon, we are seeking a highly skilled and organized Front Desk Manager to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and maintaining a clean and organized workspace.Key Responsibilities:Greeting and Serving Clients: You...
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Front Desk Salon Receptionist
2 weeks ago
Lucknow, Uttar Pradesh, India KNK Salon Full timeJob Title: Front Desk ManagerAt KNK Salon, we are seeking a highly skilled and organized Front Desk Manager to join our team.Key Responsibilities:Provide exceptional customer service to clients, ensuring a warm and welcoming experience.Manage front desk operations, including scheduling appointments, processing payments, and maintaining a clean and organized...
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Front Desk Manager
4 weeks ago
Lucknow, India KNK Awadh Salon & Academy Full timeCompany Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Front Desk Manager at KNK Awadh Salon & Academy in Lucknow. The Front Desk Manager will be responsible for overseeing the reception area, managing client appointments, handling inquiries, and ensuring smooth operations at the front desk.Qualifications-...
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Service Desk Analyst
2 weeks ago
lucknow, India HCLTech Full timeResponsibilities: Must have excellent communication skills.Should have experience in technical support along with networking.Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and...
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Front Desk Receptionist Female
4 months ago
Lucknow, India Royal Ocean India Infratech Pvt. Ltd. Full timeWe are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. **Responsibilities** - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is...
