Associate Director

4 weeks ago

Bangalore, India MakeMyTrip Full time

Reimagine the Future of Travel with AI.

At MakeMyTrip, we don't just book journeys; we create extraordinary travel experiences. By integrating Generative AI into our ecosystem, we’re shaping a new era of personalized and seamless travel planning. From building intelligent AI agents for trip planning to optimizing real-time decision-making, we’re leveraging Large Language Models (LLMs) to unlock limitless possibilities for travelers. Join us to be part of this revolution and drive Myra, our cutting-edge conversational AI chatbot, to the next level.

About the Team

The Data Platform & Personalization Team at MakeMyTrip is at the forefront of innovation, creating scalable solutions to deliver tailored travel experiences for millions of users. The team blends expertise in data science , AI/ML , and deep learning to solve complex travel challenges. From enabling predictive analytics to crafting AI-driven personalization engines, we are redefining how travelers interact with technology, focusing on LLMs and AI agent-based trip planning .

About the Role

As a Senior Data Scientist specializing in Generative AI and LLM Development , you will:

  • Collaborate on Next-Gen Solutions: Work with cross-functional teams to build and deploy AI-powered systems that redefine user journeys and enhance operational efficiency.
  • Optimize Data-Driven AI: Develop data-centric approaches to improve model performance by preparing high-quality datasets and enhancing real-time responsiveness.
  • Domain-Specific Fine-Tuning: Customize large language models for travel-specific use cases using techniques like instruction tuning, domain adaptation, and reinforcement learning from human feedback (RLHF).
  • Lead AI Agent Development: Build and fine-tune AI agents for trip planning, leveraging LLMs to create personalized, intuitive travel solutions.
  • Refine Generative Models: Work on advanced generative AI models like GPT, GANs, and VAEs to build applications for intelligent travel assistants, dynamic pricing engines, and virtual travel experiences.
  • Leverage LLM Technology: Implement and scale LLMs using platforms like Microsoft Azure OpenAI Service to solve real-world travel planning and personalization challenges.

Key Responsibilities

  • Design and develop AI agents that assist travelers in trip planning, itinerary creation, and real-time query resolution.
  • Deploy models that power contextual personalization and dynamic recommendations for a seamless user experience.
  • Build multi-modal systems integrating travel data (text, images, and customer preferences) for enriched user interactions.
  • Innovate in latency reduction and scalability for AI pipelines to ensure fast and efficient deployment in production environments.
  • Collaborate on designing systems for search relevance , intent detection , and query optimization using advanced NLP techniques.

What You Bring

  • Technical Expertise:
  • Strong experience with deep learning frameworks like PyTorch and TensorFlow and proficiency in transformer-based models such as GPT-3/4, T5, BERT, or similar .
  • Expertise in NLP techniques , including text generation, summarization, sentiment analysis, and embeddings.
  • Practical experience in developing and fine-tuning LLMs using techniques like distillation, few-shot learning, and policy optimization.
  • Domain Knowledge:
  • Deep understanding of data-centric machine learning to enhance model performance with well-structured datasets.
  • Experience with AI-driven personalization, search relevance, and ranking systems, particularly in travel or e-commerce domains.
  • Problem-Solving Prowess:
  • Ability to solve complex problems, with a focus on latency optimization , efficiency , and domain-specific relevance .
  • Collaboration and Communication:
  • Strong ability to communicate technical concepts effectively with both technical and non-technical stakeholders.
  • A proactive mindset for collaboration across teams to achieve shared goals.

Experience Level: 11+ years

Education: BE/BTech from Tier 1 institutes (IITs/IIITs/NITs). Preferably MS or Ph.D. in CS/ECE/AI/ML or equivalent.

Ready to engineer the future of travel? Join us at MakeMyTrip and redefine the possibilities of AI in travel planning

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