ServiceNow Delivery Governance and Operations

24 hours ago

Chennai, India Tata Consultancy Services Full time

Required Technical Skill Set (Skill Name) : ServiceNow Platform,ITSM, ITAM, ITOM, CMDBDesired Experience Range : 10-15 yearsLocation of Requirement : Chennai | Pune | Hyderabad | BangaloreMust-Have10-15 years of Project Management experience especially in ServiceNow AreaProvide Governance for the various end-to-end delivery of ServiceNow implementations, ensuring projects are completed on time and within budget.Collaborate with ServiceNow Delivery and Project manager, also clients and stakeholders for ensuring objectives and deliverables are met and on track.Develop and maintain project plans, schedules, and status reportsCoordinate with cross-functional teams to ensure seamless integration and deployment of ServiceNow modules.Monitor project progress and address any issues or risks that ariseEnsure quality and compliance with industry standards and best practices.Provide leadership and guidance to ServiceNow project delivery managers and teams, fostering a collaborative and productive work environment.Stay current with ServiceNow updates and industry trends.Good-to-HaveMinimum 3 mandate details are mandate with two or 3 liners10+ years of experience in IT project management, with a focus on ServiceNow implementations.Strong understanding of ServiceNow modules (e.g., ITSM, ITAM, ITOM, CMDB) and integration technologies.Excellent project management skills, including planning, scheduling, and risk management.Strong communication and client-facing skillsFamiliarity with Agile and DevOps methodologies.PMP or PRINCE2 certification.Knowledge of ITIL and ITSM processes.Role descriptions / Expectations from the RoleManage Team of ServiceNow Delivery Managers / Project ManagersLead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as neededMaintain skills and certification inventory of teamsConsciously create a workplace culture that supports the values and guiding principles of the organizationFoster a culture of delivering with quality and careProviding technical mentorship and guidance to other Project Managers / Team members.

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